Luxury Restaurant Host: Guest Experience & Service Lead

Foxhills Collection; Ottershaw; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Staff discounts on accommodations, din

Career development opportunities

Employee wellness programs

Inclusive and supportive work culture

Job summary

Foxhills Collection in Ottershaw is seeking enthusiastic Food and Beverage Assistants to be the first point of contact for guests, taking bookings and handling enquiries face-to-face, by phone or email.

You will provide warm greetings, share menu recommendations, and accommodate dietary requests while working closely with kitchen and bar teams to ensure smooth service and guest satisfaction. Training is provided if needed.

Qualifications

• Experience in food and beverage is preferred but not required; training will be provided.
• Excellent customer service skills with a friendly and outgoing personality
• Ability to work effectively in a fast-paced environment and remain calm under pressure
• Strong communication and teamwork skills
• Flexibility to work shifts including evenings, weekends, and holidays
• Food safety and hygiene certification is a plus

Responsibilities

• Acting as the first port of call for all bookings and enquiries, whether on the phone, face to face, or by email.
• Ensure that all our guests receive the answer to any queries at the earliest opportunity or within any stated deadlines.
• Develop an in-depth knowledge of service, menus, concept, and the premises, to handle guest queries and deliver an experience in line with these values
• To always provide a warm and prompt greeting to guests on arrival or on first contact.
• Provide recommendations on menu items and specials, and accommodate special dietary requests or preferences
• Collaborate with kitchen and bar staff to ensure smooth service flow and guest satisfaction

Skills

Excellent customer service

Strong communication

Teamwork

Flexibility to work evenings/weekends

Calm under pressure

Education

Food safety certification (HACCP) or equivalent

Job description

Foxhills Collection in Ottershaw is seeking enthusiastic Food and Beverage Assistants to be the first point of contact for guests, taking bookings and handling enquiries face-to-face, by phone or email.

You will provide warm greetings, share menu recommendations, and accommodate dietary requests while working closely with kitchen and bar teams to ensure smooth service and guest satisfaction. Training is provided if needed.