Restaurant Host

Foxhills Club & Resort; Ottershaw; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Staff discounts on dining

Free on-site parking

Career development opportunities

Pension scheme

Job summary

Foxhills Collection in Ottershaw is seeking a Restaurant Host to join our Food and Beverage team. You will be the first point of contact for guests, greet arrivals warmly, handle inquiries, and help deliver exceptional dining experiences.

In a fast-paced environment you will collaborate with kitchen and bar staff, propose menu items and specials, accommodate dietary requests, and ensure guests leave with a memorable impression.

Qualifications

• Previous experience in a food and beverage role preferred but not required; training will be provided
• Excellent customer service skills with a friendly and outgoing personality
• Ability to work effectively in a fast-paced environment and remain calm under pressure
• Strong communication and teamwork skills
• Flexibility to work shifts including evenings, weekends, and holidays
• Food safety and hygiene certification is a plus

Responsibilities

• Acting as the first port of call for all bookings and enquiries, whether on the phone, face to face, or by email.
• Ensure that all our guests receive the answer to any queries at the earliest opportunity or within any stated deadlines.
• Develop an in-depth knowledge of service, menus, concept, and the premises, to handle guest queries and deliver an experience in line with these values
• To always provide a warm and prompt greeting to guests on arrival or on first contact.
• Provide recommendations on menu items and specials, and accommodate special dietary requests or preferences
• Collaborate with kitchen and bar staff to ensure smooth service flow and guest satisfaction

Job description

Our mission is to make everyone feel better when they leave than when they arrived. It matters and so do each of us. Here is the role you could play.

Job Vacancy: Restaurant Host at Foxhills Collection

Are you passionate about delivering exceptional dining experiences and providing outstanding customer service? Foxhills Collection is currently seeking enthusiastic individuals to join our Food and Beverage team as Assistants at our prestigious establishment.

Position: Restaurant Host

Location: Foxhills Collection, Manor House

Type: Full-time

About Us:

Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and unparalleled hospitality. Located in Ottershaw, our establishment caters to discerning guests from around the world, offering an unforgettable experience marked by elegance and sophistication.

Responsibilities:

• Acting as the first port of call for all bookings and enquiries, whether on the phone, face to face, or by email.
• Ensure that all our guests receive the answer to any queries at the earlies opportunity or within any stated deadlines.
• Develop an in-depth knowledge of service, menus, concept, and the premises, to handle guest queries and deliver an experience in line with these values
• To always provide a warm and prompt greeting to guests on arrival or on first contact.
• Provide recommendations on menu items and specials, and accommodate special dietary requests or preferences
• Collaborate with kitchen and bar staff to ensure smooth service flow and guest satisfaction

Requirements:

• Previous experience in a food and beverage role preferred but not required; training will be provided
• Excellent customer service skills with a friendly and outgoing personality
• Ability to work effectively in a fast-paced environment and remain calm under pressure
• Strong communication and teamwork skills
• Flexibility to work shifts including evenings, weekends, and holidays
• Food safety and hygiene certification is a plus

Benefits:

• Competitive salary package
• Company pension scheme – People’s Partnership
• Enhanced Company Sick Pay, Maternity and Paternity
• Opportunities for career advancement and professional development.
• Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more.
• Complimentary Country Club Membership for a partner/spouse and children after one years' service.
• Staff discounts on dining, including 50% off in selected restaurants when on shift, hotel stays, spa treatments, golf access and other amenities.
• Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more.
• Employee assistance program, with 24/7 assistance available.
• Anniversary stay – a complimentary one night stay and breakfast for two at Foxhills.
• Birthday breakfast – a complimentary breakfast for you and one other at one of our restaurants.
• Colleague social events including an annual staff party
• Free on-site parking

Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.

This position requires the candidate to prove their right to work in the UK