Restaurant Host

Foxhills Collection; Ottershaw; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Staff discounts on accommodations, din

Career development opportunities

Employee wellness programs

Inclusive and supportive work culture

Job summary

Foxhills Collection in Ottershaw is seeking enthusiastic Food and Beverage Assistants to be the first point of contact for guests, taking bookings and handling enquiries face-to-face, by phone or email.

You will provide warm greetings, share menu recommendations, and accommodate dietary requests while working closely with kitchen and bar teams to ensure smooth service and guest satisfaction. Training is provided if needed.

Qualifications

• Experience in food and beverage is preferred but not required; training will be provided.
• Excellent customer service skills with a friendly and outgoing personality
• Ability to work effectively in a fast-paced environment and remain calm under pressure
• Strong communication and teamwork skills
• Flexibility to work shifts including evenings, weekends, and holidays
• Food safety and hygiene certification is a plus

Responsibilities

• Acting as the first port of call for all bookings and enquiries, whether on the phone, face to face, or by email.
• Ensure that all our guests receive the answer to any queries at the earliest opportunity or within any stated deadlines.
• Develop an in-depth knowledge of service, menus, concept, and the premises, to handle guest queries and deliver an experience in line with these values
• To always provide a warm and prompt greeting to guests on arrival or on first contact.
• Provide recommendations on menu items and specials, and accommodate special dietary requests or preferences
• Collaborate with kitchen and bar staff to ensure smooth service flow and guest satisfaction

Skills

Excellent customer service

Strong communication

Teamwork

Flexibility to work evenings/weekends

Calm under pressure

Education

Food safety certification (HACCP) or equivalent

Job description

• Acting as the first port of call for all bookings and enquiries, whether on the phone, face to face, or by email.
• Ensure that all our guests receive the answer to any queries at the earlies opportunity or within any stated deadlines.
• Develop an in-depth knowledge of service, menus, concept, and the premises, to handle guest queries and deliver an experience in line with these values
• To always provide a warm and prompt greeting to guests on arrival or on first contact.
• Provide recommendations on menu items and specials, and accommodate special dietary requests or preferences
• Collaborate with kitchen and bar staff to ensure smooth service flow and guest satisfaction
  
  Are you passionate about delivering exceptional dining experiences and providing outstanding customer service? Foxhills Collection is currently seeking enthusiastic individuals to join our Food and Beverage team as Assistants at our prestigious establishment., Previous experience in a food and beverage role preferred but not required; training will be provided
• Excellent customer service skills with a friendly and outgoing personality
• Ability to work effectively in a fast-paced environment and remain calm under pressure
• Strong communication and teamwork skills
• Flexibility to work shifts including evenings, weekends, and holidays
• Food safety and hygiene certification is a plus
  
  Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and unparalleled hospitality. Located in Ottershaw, our establishment caters to discerning guests from around the world, offering an unforgettable experience marked by elegance and sophistication.
  
  Competitive hourly wage
• Opportunities for career advancement and professional development
• Staff discounts on accommodations, dining, and other amenities
• A supportive and inclusive work environment
• Employee wellness programs
Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks. This position requires the candidate to prove their right to work in the UK