Luxury Relationship Manager, Southwold Portfolio

Awaze; Southwold; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Holiday discounts

Opportunities for growth across roles

Job summary

Awaze’s James Collection in Southwold is seeking a Relationship Manager to lead the local studio and portfolio, delivering a highly personalised, relationship-led experience for owners and guests. You’ll own portfolio performance, lead the local team, and ensure our premium service proposition is delivered consistently.

As senior local ambassador, you’ll build influential relationships across the community, identify new opportunities, grow the portfolio and deliver exceptional owner and guest

Qualifications

• Proven experience managing premium or complex client relationships.
• Excellent relationship-building, stakeholder management and communication skills.
• Strong commercial awareness, with the confidence to interpret performance data and turn insight into practical recommendations.
• Experience leading, coaching and developing colleagues while setting clear expectations and maintaining high standards.
• Experience using CRM systems and performance reporting tools to manage portfolio activity and customer relationships.

Responsibilities

• Own the commercial performance of the Southwold portfolio, using insight and local knowledge to identify opportunities for growth.
• Build trusted, long-term relationships with a portfolio of owners, tailoring your communication and support to their individual needs.
• Lead the overall relationship strategy and service quality across the portfolio, personally supporting strategic, high-value or complex owner relationships where required.
• Visit properties regularly to assess presentation, quality and commercial appeal, proactively recommending improvements that enhance owner outcomes and guest appeal.
• Lead, inspire and develop the Southwold team, setting clear expectations and coaching colleagues to consistently deliver the premium service that defines the James Collection.
• Collaborate with Pricing, Marketing, Guest Services, Operations and Business Development to improve portfolio performance and deliver exceptional owner and guest experiences.
• Resolve complex owner queries with professionalism, pace and sound judgement, while ensuring owner feedback helps inform service improvements and commercial decisions.
• Build relationships with local estate agents, property professionals, developers, tradespeople, interior designers and other influential partners to create a sustainable pipeline of prospective owners.
• Represent the James Collection at local networking events, community initiatives and industry forums, strengthening our reputation and generating referrals and new opportunities.
• Maintain accurate CRM records and use owner, property and performance insight to prioritise activity and follow-up.

Skills

Relationship management

Communication skills

Commercial awareness

Leadership

Organisation

Discretion

CRM systems

Performance reporting

Tools

CRM systems

Performance reporting tools

Job description

Awaze’s James Collection in Southwold is seeking a Relationship Manager to lead the local studio and portfolio, delivering a highly personalised, relationship-led experience for owners and guests. You’ll own portfolio performance, lead the local team, and ensure our premium service proposition is delivered consistently.

As senior local ambassador, you’ll build influential relationships across the community, identify new opportunities, grow the portfolio and deliver exceptional owner and guest