Owner & Customer Experience Specialist

Awaze; Kingswear; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

On-site Dartmouth studio

Weekend availability

Driving license

Job summary

Awaze’s Dartmouth studio seeks a Relationship Specialist to partner with holiday homeowners, delivering personalised, premium service and driving property performance.

You’ll build trusted relationships with owners, visit properties locally, and provide proactive recommendations to maximise occupancy and revenue, while upholding the James Collection's prestigious reputation.

Qualifications

• Experience delivering premium customer, owner or client service in a luxe environment.
• Excellent relationship-building, communication and stakeholder management skills.
• Excellent organisation and attention to detail with the ability to prioritise effectively.
• Professional and solutions-focused approach with the confidence to handle sensitive queries.
• Collaborative mindset and ability to work across operational, commercial and service teams.
• Knowledge of Dartmouth/Devon holiday letting market is advantageous.

Responsibilities

• Build strong, trusted relationships with property owners and tailor support to their needs.
• Provide premium service to guests and owners.
• Visit homes regularly to enhance presentation and commercial performance.
• Use market insight and local knowledge to make proactive recommendations.
• Protect the James Collection prestige in owner interactions.
• Maintain CRM records and prioritise activity for portfolio management.
• Identify opportunities for referrals and advocacy to strengthen the brand.

Skills

Relationship-building

Communication

Stakeholder management

Organisational skills

Attention to detail

Collaborative

Market knowledge

Job description

Do you love building strong relationships and delivering a genuinely personal service? We’re looking for a Relationship Specialist to support our prestigious James Collection Studio in Dartmouth, becoming a trusted partner to our holiday homeowners and helping their properties perform at their very best.

Your mission

As our Relationship Specialist, your mission is to build trusted, long-term relationships with a portfolio of property owners, delivering the highly personalised, relationship-led service they expect.

With a visible local presence in Dartmouth, you’ll combine exceptional service with commercial insight to strengthen owner loyalty, protect the reputation of the James Collection and support the continued growth of the Awaze portfolio.

What You'll Be Doing

• Build strong, trusted relationships with property owners, tailoring your communication and support to their individual needs.
• Provide premium customer service to our guests and owners
• Develop an in-depth understanding of each property and regularly visit homes to identify opportunities to enhance presentation, guest appeal and commercial performance.
• Use market insight, pricing data and your local knowledge to make proactive recommendations that help owners get the best from their properties.
• Protect and champion the prestige of the James Collection through every owner interaction.
• Maintain accurate CRM records and prioritise activity, manage follow-ups and support effective portfolio management.
• Identify opportunities for referrals, testimonials and advocacy, helping strengthen the James Collection brand and local reputation.
• Support portfolio growth by identifying prospective owners and working closely with Business Development to create a seamless, premium experience.
• Act as the voice of our owners within the business, sharing feedback and insights that help improve our services.

Who We’re Looking For

You’ll thrive in this role if you’re naturally relationship-focused and take pride in delivering an exceptional level of service. You’ll be comfortable getting to know owners and guests, spotting opportunities and turning insight into practical recommendations.

We’re Looking For Someone Who Brings

• Experience delivering exceptional customer, owner or client service in a premium environment.
• Excellent relationship-building, communication and stakeholder management skills.
• Excellent organisation and attention to detail, with the ability to prioritise effectively.
• A professional and solutions-focused approach, with the confidence to handle sensitive or complex queries with care.
• A collaborative mindset and the ability to work effectively across operational, commercial and service teams.
• Knowledge of the Dartmouth or wider Devon holiday letting market would be an advantage.

How You'll Make An Impact

• Help improve revenue, occupancy and commercial performance through proactive recommendations and effective follow-up.
• Help grow the James Collection portfolio through local relationships, referrals and prospective owner introductions.
• Consistently deliver premium service standards across owner communications, property visits and issue resolution.
• Become a trusted adviser to owners, adding measurable commercial value while developing lasting relationships.
• Use accurate CRM data and owner insights to focus activity where it will have the greatest impact.
• Generate positive owner feedback, testimonials and referrals where appropriate.
• Work collaboratively across Awaze to deliver outstanding outcomes for our owners and guests.

Why you’ll want to work at Awaze

We offer a versatile position in a strong professional and social environment - one you’ll have the opportunity to influence and help shape. You’ll be part of an international company that invests in the future, and join a dynamic, fast-paced department with skilled and committed colleagues who support each other.

We’re a People-first Business - And We Know That Our Success Starts With Our Teams. Here’s a Glimpse Of What You’ll Enjoy

• Generous discounts on holidays across our brands
• Real opportunities to grow, learn and shape your role as well as careers progression vertically or horizontally, cross countries and responsibilities.

About Awaze

Our mission is clear - to create amazing holidays with Europe’s widest choice of holiday homes.

With more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region. Our ambition is not only to be the biggest, but the best provider of holiday homes in Europe.

As travel continues to evolve, we are focused on what comes next. We will keep strengthening our relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance. By making things simpler and smarter, we are building a business that is ready for what’s next - powered by proud, passionate and inclusive people.

Worth knowing

This role is full-time, permanent, and based fully in our brand new Dartmouth studio. We are open Monday-Saturday, so flexibility to work weekends is essential for this role. We also require the successful candidate to have a full, clean driving license.

We’re committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation - we’re happy to accommodate.