Premium Property Relations Lead

Awaze; Norwich; On-site; GBP 27,000 - 36,000; Full time

Job summary

Awaze in Norfolk is seeking a Relationship Specialist to support the James Collection in Wroxham. You will build trusted relationships with holiday homeowners, tailoring your support to their needs and helping properties perform at their best.

You’ll visit homes, understand each property, identify opportunities to improve presentation and performance, and work with Business Development to create a premium, seamless experience for owners and guests.

Qualifications

• Experience delivering exceptional customer, owner or client service in a premium environment.
• Excellent relationship-building, communication and stakeholder management skills.
• Excellent organisation and attention to detail, with the ability to prioritise effectively.
• A professional and solutions-focused approach, with the confidence to handle sensitive or complex queries with care.
• A collaborative mindset and the ability to work effectively across operational, commercial and service teams.
• Knowledge of the Wroxham or wider Norfolk holiday letting market would be an advantage.

Responsibilities

• Build strong, trusted relationships with James Collection owners, tailoring your communication and support to their individual needs.
• Develop an in-depth understanding of each property and regularly visit homes to identify opportunities to enhance presentation, guest appeal and commercial performance.
• Use market insight, pricing data and your local knowledge to make proactive recommendations that help owners get the best from their properties.
• Protect and champion the prestige of the James Collection through every owner interaction.
• Maintain accurate CRM records and prioritise activity, manage follow-ups and support effective portfolio management.
• Identify opportunities for referrals, testimonials and advocacy, helping strengthen the James Collection brand and local reputation.
• Support portfolio growth by identifying prospective owners and working closely with Business Development to create a seamless, premium experience.
• Act as the voice of our owners within the business, sharing feedback and insights that help improve our services.

Skills

Relationship management

Customer service

Communication

Organisation

Stakeholder management

Job description

Awaze in Norfolk is seeking a Relationship Specialist to support the James Collection in Wroxham. You will build trusted relationships with holiday homeowners, tailoring your support to their needs and helping properties perform at their best.

You’ll visit homes, understand each property, identify opportunities to improve presentation and performance, and work with Business Development to create a premium, seamless experience for owners and guests.