Luxury Personal Shopping Operations Specialist

Mr Porter; Greater London; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension scheme with company and staff

Staff discounts

Exclusive staff sales

Private healthcare for you and your/yr

Flexible working

Job summary

NET-A-PORTER is seeking a Personal Shopping Operations team member to ensure the department runs smoothly, delivering exceptional client service and supporting Personal Shoppers with orders, reservations and client communications.

Based at our Westfield Shepherd's Bush office, this hybrid role offers flexible working, staff discounts, private healthcare, and career growth in luxury fashion. You will help resolve daily order issues, process orders, and assist with client-focused activations.

Qualifications

• Experience in fashion retail, client services and operational support.
• Strong client-facing skills and solution-driven mindset.
• Excellent communication and relationship-building across teams.
• Proficient in Microsoft Office; PowerPoint skills required; InDesign a plus.
• Able to travel to client-facing activations on request.

Responsibilities

• Resolve daily order issues, returns, stock discrepancies.
• Process orders, pre-orders and reservations accurately and efficiently.
• Provide timely assistance with orders, returns and product queries.
• Liaise with relevant departments to resolve issues and follow up until completion.
• Escalate complaints to Personal Shopping Managers when necessary.
• Create bespoke client edits with product images, descriptions and pricing.

Skills

Client service

Communication skills

Team player

PowerPoint

InDesign

Microsoft Office

Tools

Microsoft Office

PowerPoint

InDesign

Job description

NET-A-PORTER is seeking a Personal Shopping Operations team member to ensure the department runs smoothly, delivering exceptional client service and supporting Personal Shoppers with orders, reservations and client communications.

Based at our Westfield Shepherd's Bush office, this hybrid role offers flexible working, staff discounts, private healthcare, and career growth in luxury fashion. You will help resolve daily order issues, process orders, and assist with client-focused activations.