Luxury Overnight In-Room Dining Lead

Cambridge House; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Cambridge House is seeking a Night In-Room Dining Supervisor to help oversee the overnight dining rhythm at London’s anticipated hotel opening. You will ensure orders arrive beautifully presented, requests are handled with care, and guests feel attended to during the night.

You will lead the night team, coordinate with the kitchen, uphold food safety standards and maintain high service levels for all overnight guests. Right to work in the United Kingdom is required.

Qualifications

• Experience in In-Room Dining in luxury hospitality, ideally with supervisory responsibility.
• Ability to motivate team and lead overnight service.
• Excellent organisational and communication skills.
• Knowledge of food safety, hygiene, and allergen management.
• Confidence with POS systems and order management.
• Willingness to work overnight shifts, weekends and public holidays.
• Right to work in the United Kingdom.

Responsibilities

• Oversee the smooth running of overnight in-room dining, ensuring every order is delivered promptly and to the highest standards of presentation.
• Support and guide team members throughout the night, creating a collaborative environment where exceptional service comes naturally.
• Coordinate closely with the kitchen and wider Cambridge House team to ensure accurate orders, clear communication and seamless service.
• Take ownership of guest requests, responding with warmth, sound judgement and a genuine desire to exceed expectations.
• Ensure guest preferences, dietary requirements and allergens are communicated accurately and handled with the utmost care.
• Maintain high standards of food safety, hygiene, stock rotation and cleanliness throughout the service and associated storage areas.
• Oversee order taking, billing accuracy, and service readiness, ensuring the team is prepared for both anticipated and unexpected requests.
• Complete handovers, maintain accurate records and communicate relevant guest feedback and operational matters to the wider team.
• Monitor stock levels, minimise wastage and ensure all service equipment and supplies are maintained to the required standard.

Skills

In-Room Dining experience

Supervisory experience

Organisation & Communication

Food safety & allergens

POS systems proficiency

Job description

Cambridge House is seeking a Night In-Room Dining Supervisor to help oversee the overnight dining rhythm at London’s anticipated hotel opening. You will ensure orders arrive beautifully presented, requests are handled with care, and guests feel attended to during the night.

You will lead the night team, coordinate with the kitchen, uphold food safety standards and maintain high service levels for all overnight guests. Right to work in the United Kingdom is required.