Luxury Operations Administrator

Love Luxury; Greater London; On-site; GBP 24,000 - 28,000; Full time

Job summary

Love Luxury is a fast-growing luxury brand offering authentic designer handbags, jewellery and timepieces to an elite clientele. We seek an highly organized Admin Assistant to support day-to-day operations across sales, logistics, website management and after-sales, ensuring a seamless luxury experience for clients.

You'll process client orders, manage live leads, respond to inquiries, monitor shipments with DHL, keep product listings accurate, assist with authentication documentation, and help

Qualifications

• Highly organised with strong attention to detail.
• Confident communicator with a professional manner
• Comfortable working in a fast-paced luxury environment
• Proactive, reliable, and able to manage multiple priorities

Responsibilities

• Process client orders and contact clients immediately for any missing invoicing or shipping details
• Maintain proactive follow-ups on live leads in coordination with Sales Executives
• Respond to customer enquiries relating to orders, shipments, and documentation
• Monitor all DHL shipments daily, confirm collections and deliveries, and manage after-sales check-ins
• Liaise with DHL to resolve delays, delivery issues, or missing parcels
• Review courier performance and support negotiations on pricing and service
• Review website product listings daily for accuracy in pricing, descriptions, and imagery
• Log and prepare new watches for listing, requesting verification prior to upload
• Conduct competitor price checks and notify relevant team members of sales
• Support authentication administration, including documentation, certificates, and record-keeping
• Prepare purchase agreements, invoices, and ensure all documents are correctly saved and filed
• Assist with end-of-day closing duties, paperwork reconciliation, and lead logging

Job description

Love Luxury is a fast-growing luxury brand offering authentic designer handbags, jewellery and timepieces to an elite clientele. We seek an highly organized Admin Assistant to support day-to-day operations across sales, logistics, website management and after-sales, ensuring a seamless luxury experience for clients.

You'll process client orders, manage live leads, respond to inquiries, monitor shipments with DHL, keep product listings accurate, assist with authentication documentation, and help