Administrative Assistant

Love Luxury; Greater London; On-site; GBP 24,000 - 28,000; Full time

Job summary

Love Luxury is a fast-growing luxury brand offering authentic designer handbags, jewellery and timepieces to an elite clientele. We seek an highly organized Admin Assistant to support day-to-day operations across sales, logistics, website management and after-sales, ensuring a seamless luxury experience for clients.

You'll process client orders, manage live leads, respond to inquiries, monitor shipments with DHL, keep product listings accurate, assist with authentication documentation, and help

Qualifications

• Highly organised with strong attention to detail.
• Confident communicator with a professional manner
• Comfortable working in a fast-paced luxury environment
• Proactive, reliable, and able to manage multiple priorities

Responsibilities

• Process client orders and contact clients immediately for any missing invoicing or shipping details
• Maintain proactive follow-ups on live leads in coordination with Sales Executives
• Respond to customer enquiries relating to orders, shipments, and documentation
• Monitor all DHL shipments daily, confirm collections and deliveries, and manage after-sales check-ins
• Liaise with DHL to resolve delays, delivery issues, or missing parcels
• Review courier performance and support negotiations on pricing and service
• Review website product listings daily for accuracy in pricing, descriptions, and imagery
• Log and prepare new watches for listing, requesting verification prior to upload
• Conduct competitor price checks and notify relevant team members of sales
• Support authentication administration, including documentation, certificates, and record-keeping
• Prepare purchase agreements, invoices, and ensure all documents are correctly saved and filed
• Assist with end-of-day closing duties, paperwork reconciliation, and lead logging

Job description

Love Luxury is a fast-growing brand renowned for the resale of authentic, high-end designer handbags, jewellery, and timepieces. We cater to an elite clientele that values trust, discretion, and excellence.

For over 15 years, Adam and Emily Abraham have built an extensive network of loyal clients who share a deep passion for luxury. As we continue to expand, we're seeking passionate, driven, and ambitious individuals to join us on our mission - to build lasting trust in luxury by connecting people with authentic pieces, exceptional service, and timeless elegance.

Love Luxury is looking for a highly organised Admin Assistant to support day-to-day operations across sales, logistics, website management, and after-sales. This role is essential to ensuring a seamless luxury experience for our clients and supporting the wider team.

What you'll be doing:

• Process client orders and contact clients immediately for any missing invoicing or shipping details
• Maintain proactive follow-ups on live leads in coordination with Sales Executives
• Respond to customer enquiries relating to orders, shipments, and documentation
• Monitor all DHL shipments daily, confirm collections and deliveries, and manage after-sales check-ins
• Liaise with DHL to resolve delays, delivery issues, or missing parcels
• Review courier performance and support negotiations on pricing and service
• Review website product listings daily for accuracy in pricing, descriptions, and imagery
• Log and prepare new watches for listing, requesting verification prior to upload
• Conduct competitor price checks and notify relevant team members of sales
• Support authentication administration, including documentation, certificates, and record-keeping
• Prepare purchase agreements, invoices, and ensure all documents are correctly saved and filed
• Assist with end-of-day closing duties, paperwork reconciliation, and lead logging

What you'll bring:

• Highly organised with strong attention to detail
• Confident communicator with a professional manner
• Comfortable working in a fast-paced luxury environment
• Proactive, reliable, and able to manage multiple priorities