Luxury Night Manager — Front Office Leader

Starhotels S.p.A.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Medicash plans

Refer-a-friend bonus

Colleague discount

Job summary

The Franklin London is seeking a Night Manager to lead the overnight Front Office team, delivering warm, professional service and ensuring seamless operations through the night.

You will manage late arrivals and early departures, resolve guest concerns, supervise overnight colleagues, and maintain the highest standards of hospitality while coordinating with other departments for a smooth handover.

Qualifications

• Experience leading Front Office teams in luxury hotels.
• Strong communication and guest service focus.
• Proven ability to resolve guest concerns calmly and efficiently.
• Knowledge of health & safety procedures in hotels.
• Experience managing night audit procedures.

Responsibilities

• Lead overnight Front Office operations and team.
• Oversee night audit and financial procedures.
• Ensure safety and guest satisfaction throughout the night.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Calm under pressure

Team management

Tools

Front Office systems

Night audit

Job description

The Franklin London is seeking a Night Manager to lead the overnight Front Office team, delivering warm, professional service and ensuring seamless operations through the night.

You will manage late arrivals and early departures, resolve guest concerns, supervise overnight colleagues, and maintain the highest standards of hospitality while coordinating with other departments for a smooth handover.