Night Manager

Starhotels S.p.A.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Medicash plans

Refer-a-friend bonus

Colleague discount

Job summary

The Franklin London is seeking a Night Manager to lead the overnight Front Office team, delivering warm, professional service and ensuring seamless operations through the night.

You will manage late arrivals and early departures, resolve guest concerns, supervise overnight colleagues, and maintain the highest standards of hospitality while coordinating with other departments for a smooth handover.

Qualifications

• Experience leading Front Office teams in luxury hotels.
• Strong communication and guest service focus.
• Proven ability to resolve guest concerns calmly and efficiently.
• Knowledge of health & safety procedures in hotels.
• Experience managing night audit procedures.

Responsibilities

• Lead overnight Front Office operations and team.
• Oversee night audit and financial procedures.
• Ensure safety and guest satisfaction throughout the night.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Calm under pressure

Team management

Tools

Front Office systems

Night audit

Job description

We are looking for a Night Manager to join our Front Office team at The Franklin London.

Looking after our colleagues is all that we care about. Respect and kindness are at the heart of everything we do. When you join us, you will become a vital member of our team. You will not only support us in delivering breathtaking hospitality to our guests but also help us create a workplace that is a role model to others.

What is in it for you?

We value our colleagues and offer great benefits, including:

• Participation in the Tronc scheme, which includes Rooms and F&B service charge and bonus.
• 28 days holiday inclusive of bank holidays, increasing with the length of service.
• Pension scheme and Medicash plans.
• Great food and drink provided during your shift.
• Great incentives, including a refer-a-friend bonus (up to £750).
• Colleague discount to all the Starhotels Collezione properties around the world.

You will work with brilliant colleagues across the hotel, ensuring we are one team delivering a seamless and memorable guest experience.

The Role

The Night Manager plays a crucial role in ensuring the smooth, safe, and efficient operation of the hotel throughout the night.

As a Night Manager, you will lead the overnight Front Office operation, delivering a warm, professional, and personalized service to our guests while overseeing all hotel activities during the night. You will be responsible for managing late arrivals and early departures, resolving guest concerns, supporting the overnight team, and ensuring the highest standards of hospitality are maintained at all times.

You will oversee the night audit process, ensure all financial and operational procedures are completed accurately, monitor the security and safety of the hotel, and act as the senior manager on duty during overnight hours. You will also collaborate closely with all departments to ensure a seamless transition between shifts and contribute to the overall success of Starhotels UK.

Key Requirements

• Previous experience as a Night Manager, Night Supervisor, or in a similar leadership role within a luxury hotel or hospitality environment.
• Strong leadership, communication, and interpersonal skills.
• A confident, proactive, and passionate leader who thrives in a fast-paced environment.
• Excellent problem-solving and decision-making abilities, with strong attention to detail.
• Experience managing night audit procedures and Front Office systems.
• Ability to work independently, remain calm under pressure, and make sound operational decisions.
• A genuine passion for delivering exceptional guest service and creating memorable experiences.
• Knowledge of health & safety, security, and emergency procedures within a hotel environment.

Why Us?

Join us at The Franklin, an extraordinary luxury hotel in the heart of London. Situated in the prestigious Knightsbridge area, The Franklin offers a perfect blend of Italian elegance and British charm, with exceptional service at its core. With world-class amenities and a refined atmosphere, The Franklin promises a truly unique and intimate experience.

The hotel is a proud member of Starhotels Collezione - the group's prestigious collection of luxury hotels imbued with Italian flair and creativity across New York, Paris, Milan, Venice, and beyond.

To find out more about us, check out our Instagram accounts: @starhotels and @thefranklinlondon.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All applicants must be eligible to work in the UK.