Luxury Lounge Supervisor: Elevate Guest Experiences

Nobu Hospitality; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Refer a Friend

Hotel-wide social events

Discounted overnight stays

Wellness and fitness perks

Career progression opportunities

Learning and development

Volunteer initiatives

Up to 33 holiday days

Life Assurance

Cycle to Work

F&B discounts

Free meals on duty

Job summary

The Lounge at Nobu Hotel is seeking a Lounge Bar Supervisor to lead the floor team across breakfast, afternoon tea and our Japanese-influenced all-day dining experience. You will support the Assistant Lounge Manager, model excellence, and ensure guests enjoy a seamless, memorable stay.

You will help maintain service standards, train colleagues, and foster a positive team culture while building strong relationships across departments in a luxury hotel setting.

Responsibilities

• Support the smooth day-to-day operation of The Lounge and all-day dining service
• Assist in achieving departmental targets while maintaining exceptional service standards
• Support rota planning and labour management to ensure efficient staffing levels
• Lead team briefings and share key updates and insights with colleagues
• Deliver warm, attentive and personalised service that exceeds guest expectations
• Anticipate guest needs, create tailored experiences and identify opportunities to enhance the guest journey
• Provide exceptional care for VIP guests and ensure their experience is personalised and memorable
• Support, train and develop team members, fostering a collaborative and positive environment
• Empower colleagues to confidently resolve guest concerns and deliver outstanding service
• Assist in developing and maintaining departmental standards and operating procedures
• Drive positive guest feedback and continuously seek opportunities to improve the guest experience
• Build strong relationships across the hotel and communicate effectively with all departments
• Demonstrate a proactive, positive and solutions-focused approach to work
• Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro

Job description

The Lounge at Nobu Hotel is seeking a Lounge Bar Supervisor to lead the floor team across breakfast, afternoon tea and our Japanese-influenced all-day dining experience. You will support the Assistant Lounge Manager, model excellence, and ensure guests enjoy a seamless, memorable stay.

You will help maintain service standards, train colleagues, and foster a positive team culture while building strong relationships across departments in a luxury hotel setting.