Luxury Laundry Supervisor — Guest-Centric Ops Lead

Rosewood Hotel Group; City of Westminster; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Free room nights

F&B discounts

Benefits app & monthly allowance

Volunteer day

Parental leave

Birthday leave

Developmental calendars

Life insurance

Sick pay

Job summary

Rosewood Hotel Group operates The Chancery Rosewood in Mayfair, renowned for luxury accommodations and curated experiences. The Laundry Supervisor leads the laundry team, ensures superior care of linens, uniforms and guest garments, and upholds Rosewood brand standards across all operations.

Based in London, you will support the Laundry Manager, drive quality and efficiency, and maintain safety protocols while delivering guest-focused service behind the scenes of a five-star experience.

Qualifications

• Experience supervising laundry staff and coordinating daily operations.
• Strong focus on quality control and timely guest laundry delivery.
• Ensure compliance with COSHH, health and safety procedures.

Responsibilities

• Oversee daily processing of linens, uniforms, and guest garments.
• Supervise Laundry Associates, Laundry Runners, and Wardrobe Attendants.
• Conduct regular quality checks and ensure items are presented impeccably.

Skills

Team supervision

Laundry operations

Quality control

Health & safety COSHH

Guest service mindset

Job description

Rosewood Hotel Group operates The Chancery Rosewood in Mayfair, renowned for luxury accommodations and curated experiences. The Laundry Supervisor leads the laundry team, ensures superior care of linens, uniforms and guest garments, and upholds Rosewood brand standards across all operations.

Based in London, you will support the Laundry Manager, drive quality and efficiency, and maintain safety protocols while delivering guest-focused service behind the scenes of a five-star experience.