RWLGS - Laundry Supervisor

Rosewood Hotel Group; City of Westminster; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Free room nights

F&B discounts

Benefits app & monthly allowance

Volunteer day

Parental leave

Birthday leave

Developmental calendars

Life insurance

Sick pay

Job summary

Rosewood Hotel Group operates The Chancery Rosewood in Mayfair, renowned for luxury accommodations and curated experiences. The Laundry Supervisor leads the laundry team, ensures superior care of linens, uniforms and guest garments, and upholds Rosewood brand standards across all operations.

Based in London, you will support the Laundry Manager, drive quality and efficiency, and maintain safety protocols while delivering guest-focused service behind the scenes of a five-star experience.

Qualifications

• Experience supervising laundry staff and coordinating daily operations.
• Strong focus on quality control and timely guest laundry delivery.
• Ensure compliance with COSHH, health and safety procedures.

Responsibilities

• Oversee daily processing of linens, uniforms, and guest garments.
• Supervise Laundry Associates, Laundry Runners, and Wardrobe Attendants.
• Conduct regular quality checks and ensure items are presented impeccably.

Skills

Team supervision

Laundry operations

Quality control

Health & safety COSHH

Guest service mindset

Job description

The Chancery Rosewood is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.

As Laundry Supervisor, you will play a vital role in ensuring the seamless operation of the hotel's laundry facilities and wardrobe services. Supporting the Laundry Manager, you will oversee the daily processing of linens, uniforms, and guest garments, ensuring every item is cared for to the highest standards. Combining strong organisational skills with a hands‑on leadership approach, you will guide the laundry team, maintain exceptional quality standards, and contribute to the Rosewood philosophy of Relationship Hospitality through the care and attention that takes place behind the scenes.

Key Responsibilities

• Support the daily operation of the Laundry department, ensuring all linens, uniforms, guest garments, and textiles are processed efficiently and to the highest quality standards.
• Ensure Forbes, LQA, and Rosewood Brand Standards are consistently upheld throughout all laundry and wardrobe operations.
• Supervise, motivate, and support Laundry Associates, Laundry Runners, and Wardrobe Attendants, fostering a positive and productive team environment.
• Conduct regular quality checks to ensure all items are cleaned, pressed, and presented impeccably before delivery across guest rooms, public areas, wellness facilities, Food & Beverage outlets, and back-of-house areas.
• Oversee guest laundry, pressing, shoe shine, and valet services, ensuring requests are handled accurately, efficiently, and returned within agreed timeframes.
• Take ownership of guest feedback and service recovery relating to laundry services, resolving concerns professionally and promptly.
• Support the management of the uniform store, ensuring associates are consistently presented in accordance with Rosewood Brand Standards.
• Monitor stock levels and assist with ordering laundry supplies, ensuring the department has the resources required to operate effectively.
• Assist with training and development initiatives, helping team members build knowledge, confidence, and operational excellence.
• Monitor laundry equipment performance, reporting any faults and liaising with Engineering to minimise operational disruption.
• Ensure all health and safety, COSHH, fire safety, and departmental procedures are followed at all times.

About You

• Connection — You contribute warmly to a collaborative team environment, supporting colleagues across departments and approaching every shift with a helpful, flexible attitude.
• Guest-Centricity — You understand that a guest's overnight experience is shaped by the unseen care behind it. You take pride in the detail and quality of your work, knowing your contribution is central to a five-star stay.
• Influencing — You take onboard feedback from guests and management with openness and a genuine desire to improve, sharing learnings with those around you to raise the collective standard of the team.
• Integrity — You uphold housekeeping protocols, COSHH regulations, and health and safety procedures without compromise, handling confidential guest information with the utmost discretion at all times.
• Drive — You bring focus and thoroughness to every suite you service, taking full ownership of your allocated areas and consistently meeting the high standards expected of a Rosewood property.
• Adaptability — You remain calm and efficient throughout the night, adjusting to shifting priorities and guest needs with a composed, solution‑focused approach and a commitment to never letting standards slip.

What we can offer you

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits app and monthly allowance to spend on whatever you like
• Give days - A paid volunteering day of leave annually
• Up to 16 weeks paid parental leave
• Birthday day off - A paid day of leave for your birthday
• Developmental & social calendars
• Life insurance
• Enhanced sick pay policy

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.