Luxury Keyholder — Mandarin Speaker (Part-Time)

Deciem Inc; Greater London; On-site; GBP 19,000 - 25,000; Part time

Job summary

AVESTAN, the DECIEM concept store in Soho, is seeking a Mandarin-speaking Keyholder to deliver the brand’s immersive luxury shopping experience.

You will lead customer interactions, act as floor supervisor in management’s absence, and help share AVESTAN's story to inspire clients while maintaining exceptional service standards.

This part-time position upholds the brand’s values and requires 30 hours per week in London, offering a dynamic environment for growth and customer-centric excellence.

Qualifications

• 2–3 years of luxury industry experience preferred.
• Proficiency in MS Office, especially Excel and PowerPoint.
• Strong communication and leadership skills.
• Excellent time management and ability to personalise client journeys.
• Mandarin language is highly advantageous.

Responsibilities

• Greet customers with enthusiasm reflecting brand vision.
• Act as floor supervisor in management's absence.
• Introduce AVESTAN's story to inspire customers.
• Maintain professional image and ensure policies are followed.
• Maintain store cleanliness and visual merchandising.
• Track and report on sales performance; submit reports.
• Ensure customer data complies with GDPR."
• Stay updated on product knowledge and assist in onboarding.
• Open/close store, handle deposits, and process refunds and transactions.
• Assist in receiving shipments and participate in inventory counts.

Skills

Luxury industry experience

MS Office (Excel, PowerPoint)

Leadership

Time management

Mandarin speaking

Tools

MS Office

Job description

AVESTAN, the DECIEM concept store in Soho, is seeking a Mandarin-speaking Keyholder to deliver the brand’s immersive luxury shopping experience.

You will lead customer interactions, act as floor supervisor in management’s absence, and help share AVESTAN's story to inspire clients while maintaining exceptional service standards.

This part-time position upholds the brand’s values and requires 30 hours per week in London, offering a dynamic environment for growth and customer-centric excellence.