Keyholder - AVESTAN - London

The Estee Lauder Companies Inc.; Greater London; On-site; GBP 17,000 - 28,000; Part time

Job summary

The Estée Lauder Companies Inc. is seeking a part-time Keyholder for the AVESTAN London store. You will lead with elegance, deliver exceptional service, and supervise in management’s absence, helping to create a memorable luxury shopping experience.

Open to candidates with 2–3 years in luxury, with strong MS Office skills, leadership and English; Mandarin is a bonus for international clients. This 30-hour per week role emphasizes customer-first, compliant retail operations.

Qualifications

• Minimum 2–3 years of luxury industry experience.
• Proficiency in MS Office, especially Excel and PowerPoint.
• Strong communication and leadership abilities.
• Excellent time management and ability to tailor client journeys.
• Mandarin skills are advantageous for international clients.

Responsibilities

• Greet customers with enthusiasm reflecting the brand.
• Act as floor supervisor in management's absence.
• Introduce AVESTAN's story to inspire customers.
• Maintain professional image and ensure policies are followed.
• Assist in maintaining store standards and VM.
• Track sales and submit reports on time.
• Keep customer databases up to date with GDPR compliance.
• Stay updated on product knowledge and assist in onboarding staff.
• Open/close store, handle deposits, refunds, and transactions.
• Assist receiving shipments and inventory counts.

Skills

Luxury industry exp

MS Excel

PowerPoint

Leadership

Communication

Time management

Attention to detail

Mandarin (adv)

Job description

What on earth is Avestan?

AVESTAN is a conceptual store and a continuation of our late co-founder of DECIEM Brandon Truaxe, and his journey into the world of Aromas. It is a destination where customers can explore, discover, and connect in. It's home to a single fragrance, and in a space where we create unique and immersive shopping experiences.

What We’re Looking For

AVESTAN's Keyholder is a Human Leader with the art of creating memorable experiences.

As a Keyholder joining our London AVESTAN store, you will deliver the highest standards of customer service by following the AVESTAN experience and contributing to a teamwork environment positively, pleasantly, and effectively.

This is a part-time role (30 hours per week).

What You’d Be Doing In This Role

• Greet all customers who enter the store with enthusiasm and professionalism reflecting the Brand’s vision through excellent service.
• Act as floor supervisor in management's absence to ensure the store procedures and steps of the experience are being followed.
• Introduce Avestan's story to inspire customers with our store's unique experience.
• Maintain a professional image and attitude, and ensure company policies are procedures are being met by all employees.
• Assist in maintaining store standards of cleanliness and organization while maintaining store VM.
• Track and report on sales performance and ensure daily and weekly reports are properly completed and submitted on time.
• Ensure databases and customer profiles are up-to-date and contain accurate and relevant data with respect to GDPR regulations.
• Stay up to date with product knowledge, company information, launches, and campaigns, and assist in the onboarding, training, and development of new employees.
• Responsible for opening/closing of the store, bank deposits, and paperwork. Conducting product refunds and addressing customer issues in a positive manner, operating POS, and completing transactions accurately and efficiently!
• Assists in receiving and verifying merchandise shipments. Communicate inventory issues/concerns to Store Management and participate in inventory control and counts to ensure product stock is up to date.

Skills And Qualifications Needed To Get The Job Done

• A minimum of two to three years of experience in the luxury industry is highly desirable, ideally within the Fragrance, Beauty, Fashion, or Luxury Goods sectors.
• Proficiency in MS Office, particularly Excel and PowerPoint, alongside strong numerical and basic mathematical skills.
• Strong communication and leadership skills, with the ability to coach, mentor, and inspire employees to succeed.
• Excellent time management skills and the ability to personalise client journeys with confidence, delivering an exceptional and culturally attuned luxury experience.
• Exceptional attention to detail, problem-solving abilities, and strong written and verbal communication skills.
• The ability to communicate in Mandarin is highly advantageous, particularly when engaging with an international clientele and building meaningful client relationships.

Building Growth to Power Good

We are a people-first company that lives by our core values to…

• Defy Convention.
• Make it real.
• Play in the grey.
• Build Bridges.
• Be the rabbit.

These values continue to guide us in all that we do. Along the way, we’ve been honored to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!

Sustainability and Social Impact

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth. Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation. In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

Creating a Human World of Beauty

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Belonging is the Destination, Change is the Journey". DECIEM is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

Want to Join Us?

Thank you for reading the whole thing! We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted.

#SP