Luxury Jewellery Store Manager - Lead Bespoke Sales Team

Austen & Blake; Reading; Presencial; GBP 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vitality private healthcare

Birthday leave

Perkbox discounts

20 days annual leave + bank holidays

Enhanced parental leave

40-hour week with weekend rotation

Descripción de la vacante

Austen & Blake, part of Neve Jewels Group, is seeking an experienced Store Manager for its Reading flagship. You will lead a small team, drive sales, ensure premium customer service, and uphold luxury brand standards.

You will manage daily operations, stock control, CRM inquiries, and maintain store presentation in line with our high-quality ethos. Join a luxury retail brand that values craftsmanship, ethical practices, and exceptional client experiences, with weekend flexibility and ongoing

Formación

• 4–5 years in luxury retail with a strong sales track record.
• Proven leadership coaching high-performing retail teams.
• Jewellery or luxury product training preferred (GIA/JAA).

Responsabilidades

• Lead and mentor the sales team to meet and exceed targets.
• Oversee store operations, stock, visual merchandising and safety.
• Provide exceptional customer experiences and build high-value client relationships.
• Monitor KPIs, loss prevention, and CRM usage for bespoke orders.
• Collaborate with VM and operations to maintain store standards and cleanliness.

Conocimientos

Leadership

Retail leadership

Customer experience

Visual merchandising

Relationship building

Communication

Attention to detail

Staff training

Adaptability

Educación

GIA/JAA training

Descripción del empleo

Austen & Blake, part of Neve Jewels Group, is seeking an experienced Store Manager for its Reading flagship. You will lead a small team, drive sales, ensure premium customer service, and uphold luxury brand standards.

You will manage daily operations, stock control, CRM inquiries, and maintain store presentation in line with our high-quality ethos. Join a luxury retail brand that values craftsmanship, ethical practices, and exceptional client experiences, with weekend flexibility and ongoing