Austen & Blake - Sales Consultant

Highcross Shopping Centre; Leicester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

40 hours per week

Annual leave 20 days + public holidays

Employee discount

Birthday leave

Referral scheme

Perkbox benefits

Job summary

Highcross Shopping Centre is seeking a Luxury Jewellery Sales Consultant to join the boutique team. Based in our showroom, you will deliver exceptional client experiences, guiding bespoke design journeys and building lasting relationships through trust and personalised service.

You will consult with clients, maintain product knowledge, and use CRM to manage orders while contributing to visual merchandising and showroom standards.

Qualifications

• 1–2 years of experience in premium or luxury retail
• Gemology or luxury product training (e.g., GIA, JAA) is highly regarded
• Outstanding written and verbal communication skills
• Experience handling phone, video, and in-person consultations
• Willing to travel to support other stores within the region

Responsibilities

• Conduct client consultations and bespoke design journeys
• Provide a seamless luxury customer experience from welcome to post-sale
• Achieve monthly sales targets with a consultative approach
• Maintain knowledge of collections, materials and craftsmanship
• Use CRM to process and track bespoke orders and inquiries
• Represent the brand with professionalism and uphold showroom standards
• Collaborate with store teams on fulfilment and visual merchandising

Skills

Premium luxury retail experience

Strong sales track record

Excellent communication skills

Phone/video/face-to-face consultations

Self-motivated team player

Education

Gemology or luxury product training (GIA, JAA)

Tools

CRM systems

Visual merchandising

Job description

We are seeking a Luxury Jewellery Sales Consultant to join our boutique team. Based in our elegant showroom, you'll play a pivotal role in delivering exceptional client experiences that go beyond the transaction, fostering lasting relationships built on trust, emotion, and personalised service. Join us in our pursuit of excellence, and be part of a team passionate about craftsmanship, beauty, and creating unforgettable moments for our clients.

How You'll Contribute

• Client Consultations: Conduct one-hour lounge appointments, actively listening to client needs and guiding them through a personalised bespoke design journey.
• Customer Experience: Provide a seamless luxury experience from welcome to post-sale, including thoughtful service, timely updates, and ongoing relationship building.
• Sales Performance: Achieve monthly sales targets through a consultative approach, offering tailored recommendations and closing with confidence.
• Product Knowledge: Maintain strong knowledge of our collections, materials, and craftsmanship to educate clients and support bespoke design conversations.
• Operational & CRM Excellence: Use CRM and internal systems to process and track bespoke orders, manage enquiries, review support tickets, and escal
• Brand Ambassadorship: Represent the brand with professionalism and polish, upholding showroom standards, presentation, and client care.
• Team Collaboration: Work cross-functionally with Planning and store teams to support fulfilment, contribute to visual merchandising, and maintain a clean, organised showroom.
• Success in this role looks like: consistently delivering exceptional customer experiences, achieving individual and store sales goals, demonstrating strong product knowledge, and contributing to a positive, team-oriented store environment.

Skills You'll Bring To The Role

• 1 - 2 years' experience in a premium or luxury retail environment, with a strong sales track record
• Jewellery, gemmology, or luxury product training (e.g., GIA, JAA) highly regarded
• Outstanding written and verbal communication skills
• Experience handling phone, video, and face-to-face consultations
• Able to learn systems quickly and troubleshoot issues independently
• Highly proactive and self-motivated to contribute beyond your core responsibilities
• Team player with a collaborative mindset and a positive, solution-focused attitude
• Creative eye for styling and passion for unique, bespoke jewellery
• Exceptional attention to detail, ensuring accuracy in product handling, visual merchandising, and client communications
• Customer-first mindset, acting as a brand ambassador and delivering exceptional experiences
• Impeccable personal presentation and alignment with brand aesthetic
• Willingness to travel to support other stores within the region to contribute to business success
• Availability to work weekends and peak trade periods is essential

What's In Store For You?

• Hours - 40 hours per week, working any 5 out of 7 days including weekends and public holidays on rotation
• Referral Scheme - Cash rewards for referring great talent
• Annual Leave - 20 days holiday plus public holidays
• Exclusive Employee Discount %
• Birthday Leave - 1 paid day off on your birthday
• Perkbox - Enjoy shopping discounts, wellbeing rewards & peer recognition
• Enhanced Leave Policies - Formalised policies with clear processes & enhanced support
• Partner with a global luxury brand on its journey of expansion across ANZ
• Learning & Development - Ongoing opportunities for growth
• More Exciting Benefits Coming Soon!