Luxury Jewellery Sales Specialist

Austen & Blake; Norwich; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Referral Scheme

Annual Leave

Exclusive Employee Discount

Birthday Leave

Perkbox

Enhanced Leave Policies

Partner with a global luxury brand

Learning & Development

Job summary

Austen & Blake, a UK luxury jewellery brand, invites a Sales Consultant to join its Norwich boutique. You’ll deliver a personalised luxury shopping experience, conduct client consultations, and guide bespoke design journeys from welcome to aftercare.

Knowledge of diamonds and craftsmanship helps tailor recommendations, while CRM records keep orders and client relationships up to date. You’ll work 40 hours across five days with weekends and peak periods.

Qualifications

• 1–2 years’ experience in a premium or luxury retail environment.
• Jewellery, gemmology, or luxury product training (e.g., GIA, JAA) highly regarded.
• Outstanding written and verbal communication skills.
• Experience handling phone, video, and face-to-face consultations.

Responsibilities

• Conduct client consultations and guide bespoke design journeys from initial needs to final choices.
• Provide a seamless luxury experience from welcome to post‑sale, maintaining relationships.
• Hit monthly sales targets through consultative selling and tailored recommendations.
• Maintain strong product knowledge and educate clients on collections and craftsmanship.

Skills

Premium luxury retail

Client consultations

Excellent communication

CRM experience

Team player

Job description

Austen & Blake, a UK luxury jewellery brand, invites a Sales Consultant to join its Norwich boutique. You’ll deliver a personalised luxury shopping experience, conduct client consultations, and guide bespoke design journeys from welcome to aftercare.

Knowledge of diamonds and craftsmanship helps tailor recommendations, while CRM records keep orders and client relationships up to date. You’ll work 40 hours across five days with weekends and peak periods.