Store Operations Leader: Efficiency & Customer Experience

PRADA S.P.A.; City of Westminster; On-site; GBP 65,000 - 90,000; Full time

Job summary

Prada Group is seeking an In-Store Operations Manager to drive back-of-house efficiency and seamless collaboration with front-of-house teams. You will oversee stock, streamline workflows, and ensure health and safety compliance to support exceptional client experiences.

You'll lead the stock team, manage reporting to HQ, and coordinate with IT and third-party suppliers while maintaining strong communication across stores and with the Store Director.

Qualifications

• Experience in in-store operations and stock management.
• Strong leadership and people management skills.
• Excellent communication and coordination across teams.
• Ability to manage complex schedules and reporting.
• Familiarity with health and safety procedures.

Responsibilities

• Oversee back-of-house operations and stock processes.
• Coordinate front- and back-of-house teams.
• Ensure timely reporting to HQ.
• Manage EVO platform administration.
• Lead stock team and conduct monthly meetings.
• Oversee e-commerce stock integration and VIC orders.
• Monitor and report on stock KPIs.

Skills

Stock management

Team leadership

Operational excellence

Communication skills

Organisational skills

Time management

Cross-functional

Attention to detail

Tools

Xstore POS

EVO

Job description

Prada Group is seeking an In-Store Operations Manager to drive back-of-house efficiency and seamless collaboration with front-of-house teams. You will oversee stock, streamline workflows, and ensure health and safety compliance to support exceptional client experiences.

You'll lead the stock team, manage reporting to HQ, and coordinate with IT and third-party suppliers while maintaining strong communication across stores and with the Store Director.