In-Room Dining Concierge: Luxury Guest Experience

The Chancery Rosewood; Greater London; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Complimentary room nights

F&B discounts

Benefits app allowance

Volunteer day

Parental leave

Birthday day off

Life insurance

Sick pay

Job summary

The Chancery Rosewood in Mayfair seeks an In Room Dining Waiter to deliver exceptional room service, transforming each delivery into a thoughtful, memorable moment.

Join a luxury team committed to relationship hospitality, warmth, and personalised experiences. You will be pivotal in ensuring every order is accurate, presented to the highest standards, and aligned with guest expectations across all dining services.

Qualifications

• Connection with guests from the very first interaction, making every call or request feel personal and attentive.
• Guest-centricity with an eye for detail, treating in-room dining as an extension of the guest's sanctuary.
• Influencing through confident menu guidance and tailored recommendations.
• Integrity in handling guest information with discretion and professionalism.
• Drive and adaptability to maintain high service levels in a fast-paced luxury environment.

Responsibilities

• Deliver food and beverage orders promptly, professionally, and with attention to presentation.
• Create meaningful guest interactions and respond proactively to requests with warmth.
• Maintain knowledge of menus, allergens, and offerings to provide informed recommendations.
• Collaborate with kitchen and hotel teams to ensure accurate, quality deliveries.
• Take ownership of orders from placement to delivery and resolve issues professionally.

Job description

The Chancery Rosewood in Mayfair seeks an In Room Dining Waiter to deliver exceptional room service, transforming each delivery into a thoughtful, memorable moment.

Join a luxury team committed to relationship hospitality, warmth, and personalised experiences. You will be pivotal in ensuring every order is accurate, presented to the highest standards, and aligned with guest expectations across all dining services.