Luxury Hotel Switchboard Operator & Guest Concierge

Rocco Forte Hotels Group; City of Edinburgh; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Discounted hotel rates

Meals on duty

Uniform laundry

Social activities

Recognition programs

Annual awards

Pension scheme

Food & beverage discount

Spa discount

Spa product discount

Cycle to work

Local retailer discounts

Employee assistance

Job summary

The Balmoral, part of Rocco Forte Hotels Group, is seeking a Switchboard Operator to deliver exemplary telephone service in Edinburgh. You will liaise across departments to ensure guest care meets the highest standards and act as an ambassador for the hotel from first contact.

Ideal candidates possess excellent communication and a warm telephone manner, with a strong attention to detail and experience in luxury service. Flexible shifts including weekends are required.

Qualifications

• Excellent communication skills with guests and colleagues.
• Warm and engaging telephone manner.
• Strong attention to detail in a fast-paced luxury environment.
• Experience in a luxury service environment is preferred.
• Understanding of 5-star hospitality standards.
• Able to work flexible shifts including weekends.

Responsibilities

• Provide prompt, efficient, and personable telephone service across the hotel.
• Liaise with all departments to maintain highest guest care standards.
• Answer incoming calls, place outgoing calls, operate the telephone system, and manage wake-up calls.
• Be fully aware of hotel promotions and standards, and trained on relevant procedures.
• Ensure guests receive top-tier service from first contact and act as an ambassador for the hotel.

Skills

Excellent communication

Telephone etiquette

Internal communication

Attention to detail

Customer service

Luxury hospitality experience

Flexibility

Job description

The Balmoral, part of Rocco Forte Hotels Group, is seeking a Switchboard Operator to deliver exemplary telephone service in Edinburgh. You will liaise across departments to ensure guest care meets the highest standards and act as an ambassador for the hotel from first contact.

Ideal candidates possess excellent communication and a warm telephone manner, with a strong attention to detail and experience in luxury service. Flexible shifts including weekends are required.