Head of Event Operations

Rocco Forte Hotels Group; City of Edinburgh; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Discretionary service charge

Private medical

Colleague room rate

Restaurant Discounts

Spa Discounts

Uniform provided

Uniform washing

Learning & development

Promotions & transfers

Recognition programs

Job summary

Rocco Forte Hotels Group in Edinburgh is seeking a dynamic Head of Event Operations to oversee the seamless delivery of all meetings and events at The Balmoral. You will lead the events team to ensure flawless execution of conferences, galas, private gatherings, and brand activations.

The role requires 2+ years of managerial experience in a 5-star environment, strong leadership, outstanding communication, and solid business sense to drive service standards and profitability across the department.

Qualifications

• High personal and professional standards.
• Excellent communication skills with colleagues, guests and management.
• Knowledge of global service standards and department roles.
• Confidence to lead, motivate and guide the team to exceed expectations.
• 2+ years managerial experience in a 5-star environment.

Responsibilities

• Oversee seamless delivery of every event across meeting and event spaces.
• Lead and develop the events team to achieve high service levels.
• Be knowledgeable about markets, competitors and business model.
• Ensure the department consistently delivers service standards.
• Use financial and other management principles to deliver business results.
• Own day-to-day operations and guide workforce planning and recruitment.

Skills

Team leadership

People development

Business acumen

Service standards

Financial management

Operations management

Workforce planning

Job description

Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilities

Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

As our next Head of Event Operations, you will oversee the seamless delivery of every occasion across our meeting and event spaces. From high-profile corporate conferences, lavish gala dinners, to an intimate business gathering, a private cocktail party, and brand activations, you will ensure every event is executed flawlessly.

As a valued part of the Forte family, you will:

• Lead an outstanding team by setting high standards, providing guidance and development opportunities to achieve consistently high levels of service
• Seek opportunities to learn and to develop others, driving performance of the department and the hotel
• Be knowledgeable of our markets, competitors, and business model
• Ensure the department consistently delivers service standards
• Use financial and other management principles to deliver business results
• Take ownership and responsibility for team results and day-to-day operations
• Provide input into workforce planning and recruitment activities

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

• High personal and professional standards
• Excellent communication skills with colleagues, guests and management team
• Thorough practical knowledge of global service standards, the department, individual roles and responsibilities
• Confidence to lead, encourage, motivate and guide the team to exceed expectations
• Experience in a 5-star environment is essential, with at least 2 years of managerial experience

Why work with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:

• 29 days annual leave per holiday year, inclusive of all public holidays
• Salary exchange pension scheme
• Discretionary service charge
• Private medical
• Special colleague room rate across our luxury hotels
• Discounts on our destination Restaurants & Bars
• Discounts on our Spa Treatments & Products
• Uniform provided
• Laundry of uniform
• Exciting range of learning and development programmes
• Opportunities for promotion and transfer across the group
• Colleague recognition and reward programmes