Luxury Hotel Safety & Security Officer

Edwardian Hotels London; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

28 days Holiday per annum including BH

Annual complimentary night stays

Staff discount platform access

Company pension enrollment

Job summary

Edwardian Hotels London is seeking a dedicated Safety and Security Officer for the 5 Star May Fair Hotel in London. You will be a visible, reassuring presence, protecting guests and staff, and ensuring security procedures are followed to the highest standard.

You will collaborate with Front of House and Management to maintain a luxurious atmosphere. Ideal candidates bring hotel security experience, a valid SIA licence, and strong communication skills.

Qualifications

• Discretion and professionalism in guest interactions.
• Ability to stay calm and professional in emergencies.
• Clear and confident communication with guests and colleagues.
• Customer service orientation and welcoming demeanour.
• Observation and reporting of security-related details accurately.

Responsibilities

• Maintain constant awareness of hotel activity and safety of guests and staff.
• Conduct regular patrols of guest floors, public areas and back‑of‑house spaces.
• Respond promptly to incidents, emergencies, and guest concerns.
• Monitor CCTV, access control, and alarm systems per hotel procedures.
• Assist with lost property, incident reporting, and security logs.
• Support VIP arrivals, events, and crowd management as needed.
• Enforce hotel policies while delivering exceptional guest service.
• Coordinate with external emergency services when required.

Skills

Discretion

Calm under pressure

Strong communication

Customer service

Attention to detail

Education

SIA Door Supervisor or Security Guarding licence

Job description

Edwardian Hotels London is seeking a dedicated Safety and Security Officer for the 5 Star May Fair Hotel in London. You will be a visible, reassuring presence, protecting guests and staff, and ensuring security procedures are followed to the highest standard.

You will collaborate with Front of House and Management to maintain a luxurious atmosphere. Ideal candidates bring hotel security experience, a valid SIA licence, and strong communication skills.