Luxury Hotel Front Desk Host | Growth & Perks

The Glasshouse Hotel; City of Edinburgh; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Service charge share

Marriott Explore Rates

£500 referral bonus

Career development opportunities

Recognition program

Retail discounts

Health & wellbeing support

Job summary

The Glasshouse, Autograph Collection in Edinburgh is seeking a friendly and professional Hotel Receptionist to join the Front Office team. You’ll welcome guests, manage check-ins and check-outs, and respond to inquiries in person, by phone, or online, ensuring memorable arrivals.

Experience with Opera is advantageous. A discretionary service charge applies alongside the base hourly pay, with Marriott Explore Rates and employee benefits included.

Qualifications

• Friendly, confident and professional approach.
• Excellent communication and organisational skills.
• Ability to stay calm and organized in a busy environment.
• Willingness to support the wider team.

Responsibilities

• Welcoming guests and delivering a warm, professional arrival experience.
• Managing guest check-ins and check-outs.
• Responding to enquiries face-to-face, by telephone and digitally.
• Helping guests with requests and resolving problems confidently.
• Working closely with Housekeeping, Food & Beverage and other hotel teams.
• Sharing knowledge of the hotel and Edinburgh to help guests make the most of their stay.

Tools

Opera knowledge

Job description

The Glasshouse, Autograph Collection in Edinburgh is seeking a friendly and professional Hotel Receptionist to join the Front Office team. You’ll welcome guests, manage check-ins and check-outs, and respond to inquiries in person, by phone, or online, ensuring memorable arrivals.

Experience with Opera is advantageous. A discretionary service charge applies alongside the base hourly pay, with Marriott Explore Rates and employee benefits included.