Hotel Receptionist

The Glasshouse Hotel; City of Edinburgh; Sur place; GBP 14 000 - 21 000; Plein temps

Avantages offerts par ce poste

Service charge share

Marriott Explore Rates

£500 referral bonus

Career development opportunities

Recognition program

Retail discounts

Health & wellbeing support

Résumé du poste

The Glasshouse, Autograph Collection in Edinburgh is seeking a friendly and professional Hotel Receptionist to join the Front Office team. You’ll welcome guests, manage check-ins and check-outs, and respond to inquiries in person, by phone, or online, ensuring memorable arrivals.

Experience with Opera is advantageous. A discretionary service charge applies alongside the base hourly pay, with Marriott Explore Rates and employee benefits included.

Qualifications

• Friendly, confident and professional approach.
• Excellent communication and organisational skills.
• Ability to stay calm and organized in a busy environment.
• Willingness to support the wider team.

Responsabilités

• Welcoming guests and delivering a warm, professional arrival experience.
• Managing guest check-ins and check-outs.
• Responding to enquiries face-to-face, by telephone and digitally.
• Helping guests with requests and resolving problems confidently.
• Working closely with Housekeeping, Food & Beverage and other hotel teams.
• Sharing knowledge of the hotel and Edinburgh to help guests make the most of their stay.

Outils

Opera knowledge

Description du poste

Hotel Receptionist atThe Glasshouse, Autograph Collection, Edinburgh

£12.71 per hour + discretionary service charge & great benefits

Service charge has averaged approximately £2.50 per point (Based on Oct 25 to Sept 26 average). Payments vary each month and are not guaranteed.

Be the welcome our guests remember

We're looking for a warm, confident and organised Hotel Receptionist to join our Front Office team at The Glasshouse, Autograph Collection. You'll help create memorable stays from the moment our guests arrive.

What you'll be doing

• Welcoming guests and delivering a warm, professional arrival experience


• Managing guest check-ins and check-outs


• Responding to enquiries face-to-face, by telephone and digitally


• Helping guests with requests and resolving problems confidently


• Working closely with Housekeeping, Food & Beverage and other hotel teams


• Sharing your knowledge of the hotel and Edinburgh to help guests make the most of their stay

What we're looking for

You'll be someone who genuinely enjoys meeting people and making them feel welcome.

You'll bring:

• A friendly, confident and professional approach


• Excellent communication and organisational skills
  
• The ability to stay calm and organised in a busy environment


• A positive attitude and willingness to support the wider team


• Confidence taking ownership and solving problems

Previous hotel reception experience and knowledge of Opera would be an advantage.

Why join The Glasshouse?

The Glasshouse is a 77-bedroom luxury boutique hotel in the heart of Edinburgh, combining the historic façade of Lady Glenorchy's Church with contemporary design, a rooftop garden and warm Scottish hospitality.

As part of Marriott International's Autograph Collection, you'll have the opportunity to build your hospitality career within a distinctive luxury hotel environment.

What we offer

• Service Charge: In addition to your basic pay, you'll be eligible to receive a share of discretionary service charge. Historically, average £2.50 per point


• Marriott Explore Rates: Enjoy discounted hotel stays around the world


• £500 Referral Bonus: Recommend someone to join the team and receive £500


• Career & Personal Development: Opportunities to develop through apprenticeships, cross-training and career progression


• Recognition: Be recognised for making a difference and bringing our values to life


• Everyday Savings: Access discounts and savings with more than 1,200 retailers


• Health & Wellbeing: Access our Employee Assistance Programme, wellbeing support, Healthcare Cash Plan and 24-hour GP service

YTL Hotels

At YTL Hotels, our philosophy of \"Treasured Places, Treasured Moments\" is about creating experiences our guests remember.

We believe those experiences start with our people. Join us and you'll become part of a team that values exceptional hospitality, teamwork, development and genuine care for our guests and each other.

Applicants must have the right to work in the UK.