Luxury Hotel Duty Manager - Evening/Weekend Leader

Inhabit, Queens Gardens; Greater London; Presencial; GBP 32.000 - 42.000; Jornada completa

Descripción de la vacante

Montcalm Collection in London is seeking a Duty Manager to supervise day-to-day hotel operations during evenings, weekends and peak periods, acting as the senior on duty in the absence of senior leadership. You will uphold brand standards, handle guest concerns with discretion and support colleagues to deliver seamless, personalized experiences across Front Office, Housekeeping and F&B.

The role requires supervisory experience in a luxury hotel, strong knowledge of hotel operations and

Formación

• Previous experience in a supervisory or duty management role within a luxury hotel environment.
• Strong knowledge of hotel operations and guest service standards.
• Proficiency in hotel management systems (e.g., Opera PMS, POS).
• Additional training in health & safety, fire safety, or first aid is an advantage.
• Fluency in English required; additional languages preferred.

Responsabilidades

• Act as the senior decision-maker during assigned shifts in the absence of senior managers.
• Supervise front office and guest services staff, ensuring performance aligns with luxury service standards.
• Carry out daily inspections of public areas, back-of-house spaces, and guest facilities.
• Handle guest complaints with empathy and efficiency, ensuring follow-up actions are completed.
• Support and liaise with Housekeeping, F&B, and Engineering teams to resolve operational issues.
• Ensure accurate and timely completion of daily reports, shift handovers, and logbooks.
• Oversee cash handling procedures and ensure compliance with financial policies.
• Maintain visibility in the lobby and other guest-facing areas during busy periods.
• Ensure health & safety, fire, and security procedures are followed by all staff on duty.
• Train, coach, and mentor team members to uphold Montcalm Collection service standards.

Conocimientos

Supervisory experience

Guest service standards

Hotel operations knowledge

English fluency

Opera PMS familiarity

POS systems familiarity

Herramientas

Opera PMS

POS systems

Descripción del empleo

Montcalm Collection in London is seeking a Duty Manager to supervise day-to-day hotel operations during evenings, weekends and peak periods, acting as the senior on duty in the absence of senior leadership. You will uphold brand standards, handle guest concerns with discretion and support colleagues to deliver seamless, personalized experiences across Front Office, Housekeeping and F&B.

The role requires supervisory experience in a luxury hotel, strong knowledge of hotel operations and