Luxury Overnight Operations Supervisor

Montcalm-At-the-Brewery-London-City; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Montcalm Collection is seeking a Night Supervisor to support the Night Manager in overseeing overnight hotel operations, ensuring seamless service, safety, and guest satisfaction. You will lead the night team, supervise front desk activities, and manage audits and handovers with discretion.

The role requires a Bachelor’s degree in hospitality management, 2–3 years of supervisory experience in luxury hotels, and strong leadership.

Qualifications

• Bachelor's degree in hospitality management preferred.
• 2-3 years of supervisory experience in luxury hotels; night shift experience desirable.
• Strong leadership and team management abilities.
• Proficiency in hotel systems (Opera, PMS, POS).
• Excellent customer service, organisational, and problem-solving skills.
• High attention to detail and commitment to luxury standards.
• Professional appearance, grooming, and discretion under pressure.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Assist the Night Manager in overseeing hotel operations during overnight shifts.
• Lead team briefings, assign tasks, and monitor service delivery.
• Supervise front desk operations, including check-in/out, reservations, and billing.
• Conduct nightly audits, reconcile payments, and prepare reports.
• Carry out property inspections, ensuring cleanliness, safety, and maintenance standards.
• Handle guest complaints and requests with professionalism and discretion.
• Ensure compliance with fire, health, and safety regulations.
• Liaise with other departments for smooth handovers and transitions between shifts.

Skills

Leadership

Guest service

Operations management

Safety & risk

Communication

English fluency

Education

Bachelor's degree in hospitality management

Tools

Opera

PMS

POS

Job description

Montcalm Collection is seeking a Night Supervisor to support the Night Manager in overseeing overnight hotel operations, ensuring seamless service, safety, and guest satisfaction. You will lead the night team, supervise front desk activities, and manage audits and handovers with discretion.

The role requires a Bachelor’s degree in hospitality management, 2–3 years of supervisory experience in luxury hotels, and strong leadership.