Luxury Hotel Duty Manager — 28 Days Holiday & Discounts

Lavoro Hospitality; Stanmore; On-site; GBP 15,000 - 25,000; Full time

Benefits offered by this job

28 days holiday

Discounts on F&B

Discounts on Rooms

Job summary

Lavoro Hospitality seeks a Duty Manager for a 4* luxury hotel with a rosette restaurant and wedding venue. You will drive guest satisfaction, oversee operations and lead a frontline team across departments.

Responsibilities include staff training, shift management, event coordination, and resolving issues quickly. You’ll report to the operations manager; weekend and evening shifts are required, with a 45-hour week.

Qualifications

• Experience as a Duty Manager in a hotel setting.
• Ability to lead and train a frontline team.
• Strong guest relations and problem-solving skills.
• Experience coordinating events and managing peak periods.

Responsibilities

• Direct and train hotel staff across departments.
• Manage guest expectations and respond to queries.
• Resolve issues promptly to maintain service levels.
• Oversee restaurant operations and wedding/events as required.
• Ensure smooth business flow during duty shifts.
• Report to the operations manager and maintain rotas.

Skills

Staff management

Guest relations

Event coordination

Job description

Lavoro Hospitality seeks a Duty Manager for a 4* luxury hotel with a rosette restaurant and wedding venue. You will drive guest satisfaction, oversee operations and lead a frontline team across departments.

Responsibilities include staff training, shift management, event coordination, and resolving issues quickly. You’ll report to the operations manager; weekend and evening shifts are required, with a 45-hour week.