Luxury Home Delivery Scheduler

RH; Reading; On-site; GBP 22,000 - 26,000; Full time

Job summary

RH is seeking a Scheduling Associate in Reading, United Kingdom, to represent the brand and provide luxury service through phone and email communications. You will schedule home delivery appointments, address complex customer needs with urgency, and collaborate with internal and external teams to ensure a seamless delivery experience.

The role requires strong communication, poise with high-end clients, and the ability to thrive in a fast-paced environment, including possible evenings and

Qualifications

• Customer service experience preferred.
• Ability to interact with high-end customers while maintaining confidentiality and exceeding expectations.
• Strong aptitude across multiple systems and platforms.

Responsibilities

• Live RH brand values and deliver an elevated delivery experience.
• Field inbound/outbound calls to schedule home delivery appointments.
• Provide in-the-moment solutions for complex customer scenarios.
• Collaborate with internal/external partners to resolve issues.
• Meet or exceed performance standards and comply with company policies.

Skills

Customer service

High-end client interaction

Tech proficiency

Resilience under pressure

Organisation & detail orientation

Communication skills

Flexible schedule

Background check compliance

Job description

RH is seeking a Scheduling Associate in Reading, United Kingdom, to represent the brand and provide luxury service through phone and email communications. You will schedule home delivery appointments, address complex customer needs with urgency, and collaborate with internal and external teams to ensure a seamless delivery experience.

The role requires strong communication, poise with high-end clients, and the ability to thrive in a fast-paced environment, including possible evenings and