Home Delivery Scheduling Associate

RH; Reading; On-site; GBP 22,000 - 26,000; Full time

Job summary

RH is seeking a Scheduling Associate in Reading, United Kingdom, to represent the brand and provide luxury service through phone and email communications. You will schedule home delivery appointments, address complex customer needs with urgency, and collaborate with internal and external teams to ensure a seamless delivery experience.

The role requires strong communication, poise with high-end clients, and the ability to thrive in a fast-paced environment, including possible evenings and

Qualifications

• Customer service experience preferred.
• Ability to interact with high-end customers while maintaining confidentiality and exceeding expectations.
• Strong aptitude across multiple systems and platforms.

Responsibilities

• Live RH brand values and deliver an elevated delivery experience.
• Field inbound/outbound calls to schedule home delivery appointments.
• Provide in-the-moment solutions for complex customer scenarios.
• Collaborate with internal/external partners to resolve issues.
• Meet or exceed performance standards and comply with company policies.

Skills

Customer service

High-end client interaction

Tech proficiency

Resilience under pressure

Organisation & detail orientation

Communication skills

Flexible schedule

Background check compliance

Job description

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

RH is seeking a Scheduling Associate that will represent the RH brand by acting as a point of contact to facilitate an elevated delivery experience. This role will provide our customers with luxury service through exceptional phone and email communication. You will be part of a team that is determined to earn the love of our customers by creating a unique and memorable home delivery experience.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Ensure an unmatched, world-class customer experience during each step of the scheduling process
• Fielding inbound and outbound calls to set up home delivery scheduling appointments in a fast-paced, high contact environment
• Act with a sense of urgency to provide in the moment solutions for complex customer scenarios
• Collaborate with internal and external partners to resolve customer challenges
• Meet or exceed performance standards established for the role; maintain compliance with all company policies and procedures

OUR REQUIREMENTS

• Customer service experience preferred
• Possess poise, confidence, and passion to interact with high-end customers while maintaining confidentiality, exceeding goals and customer expectations
• Strong technical aptitude and comfort navigating across multiple systems
• Resilient and able to excel under pressure; resourceful and creative problem solver
• Proactive, organized and detail-oriented
• Communicate effectively; strong listening, verbal, and written skills
• Ability to work a flexible schedule including evenings, weekends and mandatory overtime as needed
• Must pass a background check

PHYSICAL REQUIREMENTS

• Sit and stand for an extended period of time