Luxury Guest Concierge – First-Contact Hospitality Expert

Bamford Collection; North Common; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Discounts on farm products and dining

Lunch 50% off in farm shops

30% off farm shop and retail products

30% off Daylesford Restaurants

Wellness classes 30% off

Pension scheme

Private medical

Volunteering days

Flu jabs

Job summary

Daylesford Stays, part of The Bamford Collection, is seeking a Receptionist for The Wild Rabbit in Kingham. Join a luxury, fine dining hospitality team delivering warm, professional guest experiences across stays, dining and upholding brand standards.

As first point of contact, you will welcome guests, coordinate arrivals and liaise with Front of House, Housekeeping and estate teams. 40 hours per week, shifts vary; salary £30,914.32 OTE per annum.

Qualifications

• Previous experience in a luxury hospitality or boutique hotel environment preferred.
• Strong written and verbal communication skills with immaculate attention to detail.
• Excellent time management and ability to multitask in a fast-paced setting.
• Confident use of Microsoft Office and booking systems (Opera, ResDiary or similar).
• Valid UK driving licence.
• Naturally warm and professional, with a genuine passion for delivering exceptional guest care.
• Calm, intuitive and adaptable under pressure, maintaining composure and clarity at all times.
• Collaborative and solution-focused, fostering a positive and supportive team environment.
• Organised, precise and motivated by upholding the highest standards of presentation and service.
• Curious and eager to learn, growing within a brand that values craftsmanship, care and continuous improvement.

Responsibilities

• Serve as the first and lasting point of contact for every guest, ensuring interactions are personal and effortless.
• Deliver warm, polished and professional service across channels; in person, by phone, and via email.
• Handle enquiries and special requests with composure, precision and genuine care.
• Coordinate arrivals and departures with grace and attention to detail.
• Anticipate guest needs intuitively, creating moments of quiet luxury and connection.
• Own the guest journey from first enquiry through post-departure follow-up across The Wild Rabbit, cottages and Daylesford Stays.
• Collaborate with Front of House, Guest Experience and Housekeeping to ensure seamless guest journeys.
• Build understanding of Daylesford Stays and Bamford Collection to recommend experiences across farm, spa, cottages and pubs.

Skills

Luxury hospitality

Boutique hotel experience

Communication skills

Time management

MS Office / Booking systems

UK driving licence

Calm under pressure

Attention to detail

Guest care

Team collaboration

Tools

Opera

ResDiary

Microsoft Office

Job description

Daylesford Stays, part of The Bamford Collection, is seeking a Receptionist for The Wild Rabbit in Kingham. Join a luxury, fine dining hospitality team delivering warm, professional guest experiences across stays, dining and upholding brand standards.

As first point of contact, you will welcome guests, coordinate arrivals and liaise with Front of House, Housekeeping and estate teams. 40 hours per week, shifts vary; salary £30,914.32 OTE per annum.