General Assistant, The Wild Rabbit

Bamford Collection; Chipping Norton; On-site; GBP 35,818,000 - 39,950,000; Full time

Benefits offered by this job

Discounts on products, treatments, and

Local gym discounts

Padel Discount

Electric Car Scheme

Volunteering Days

Private Medical

Pension Scheme

Life Assurance

Mental Health Support

Job summary

The Bamford Collection’s The Wild Rabbit in the Cotswolds is seeking a General Assistant to ensure a warm, welcoming and meticulously kept environment for guests. You will help deliver high standards of service from arrival to departure, supporting the team across front-of-house operations.

Role emphasizes proactive guest assistance, attention to detail and a collaborative spirit within a luxury dining and hospitality setting.

Qualifications

• Previous experience in hospitality, cleaning, facilities, maintenance or a similar practical role is preferred.
• Experience of working within a luxury hotel, restaurant or other high‑quality guest environment is desirable.
• Strong attention to detail and an understanding of exceptional cleanliness and presentation standards.
• A genuine commitment to delivering excellent customer service.
• Ability to organise and prioritise scheduled duties while responding to changing operational needs.
• Ability to work efficiently, both independently and as part of a wider team.

Responsibilities

• Deliver warm, attentive and proactive service to all guests.
• Welcome guests and offer assistance without waiting to be approached.
• Complete the thorough morning preparation of The Wild Rabbit before guests arrive.
• Maintain the cleanliness and presentation of the bar, restaurant, reception, entrances and other public areas throughout the day.

Skills

Hospitality experience

Attention to detail

Customer service

Teamwork

Organised

Flexible / adaptable

Job description

Daylesford Stays - a part of The Bamford Collection.

We provide experiences that embrace luxury escapism: understated elegance, indulgence and nurture.

EARNINGS: £12.89 per hour
HOURS: 40 hours per week, including weekends.

ABOUT US

The Wild Rabbit in Kingham is a fine dining restaurant and boutique hotel in the heart of the Cotswolds. Recognised in the Top 50 Gastropubs, the Top 50 Boutique Hotels, and awarded 3 AA Rosettes, The Wild Rabbit blends culinary excellence with warm, authentic hospitality.

Working in close connection with Daylesford Farm, our menus showcase the best seasonal, organic produce, crafted with skill and creativity. Under the leadership of Executive Chef Callum Graham, our team combines classical technique with modern inspiration, making The Wild Rabbit one of the most exciting fine dining destinations in the Cotswolds.

ABOUT THE ROLE

At The Wild Rabbit, every detail matters. Our General Assistant plays an important role in ensuring our guests enjoy a warm, welcoming and beautifully maintained environment from the moment they arrive.

This is a hands‑on and varied role that requires a proactive approach and a keen eye for detail. As a visible member of the team, you'll be on hand to offer friendly assistance to both guests and colleagues, responding flexibly to operational needs and helping to create memorable experiences that reflect the high standards of The Wild Rabbit and the wider Bamford Collection.

YOUR RESPONSIBILITIES

• Deliver warm, attentive and proactive service to all guests.
• Welcome guests and offer assistance without waiting to be approached.
• Complete the thorough morning preparation of The Wild Rabbit before guests arrive.
• Maintain the cleanliness and presentation of the bar, restaurant, reception, entrances and other public areas throughout the day.
• Prepare and maintain the front and rear terraces, including cleaning tables, sweeping and arranging furniture.
• Assist with receiving, checking and distributing deliveries.

SKILLS & EXPERTISE

• Previous experience in hospitality, cleaning, facilities, maintenance or a similar practical role is preferred.
• Experience of working within a luxury hotel, restaurant or other high‑quality guest environment is desirable.
• Strong attention to detail and an understanding of exceptional cleanliness and presentation standards.
• A genuine commitment to delivering excellent customer service.
• Ability to organise and prioritise scheduled duties while responding to changing operational needs.
• Ability to work efficiently, both independently and as part of a wider team.

PERKS & BENEFITS

• Discounts: Enjoy a range of discounts on our products, treatments, and dining experiences from day one
• Local gym discounts
• Padel Discount
• Electric Car Scheme (subject to criteria)
• Volunteering Days: One paid day per year to volunteer with a charity of your choice
• Private Medical: Subsidised private medical insurance through Bupa
• Pension Scheme: Pay up to 9 percent of your salary into your pension each month with a 4.5 percent contribution from us
• Life Assurance: Cover equivalent to one year of your annual salary
• Mental Health Support: 24 hour access to our Employee Assistance Programme

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.