Luxury Guest Concierge & Experience Ambassador

Bicester Village; Bicester; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Benefits designed around lifestyle

Job summary

Bicester Village is seeking a Guest Relations Ambassador to deliver luxury hospitality across The Apartment and Western Terrace. You will craft tailored guest itineraries, support high-profile visits, and act as a brand ambassador delivering premium service to domestic and international guests.

Ideal candidates have experience in luxury hospitality, concierge or premium retail, strong interpersonal skills, and English fluency.

Qualifications

• Proven experience in luxury hospitality, concierge or premium retail.
• Excellent grooming and presentation.
• Fluent in English; additional languages an advantage.

Responsibilities

• Deliver a 5-star luxury hospitality experience as a brand ambassador for the Village.
• Support The Apartment and Western Terrace operations.
• Create tailored guest itineraries and concierge‑style services.
• Support VIC and VVIC visits and exclusive events with flawless execution, including barista coffee.
• Promote Village services and handle guest queries while maintaining standards.

Skills

Luxury hospitality

Concierge

Premium retail

Barista experience

Interpersonal skills

English fluency

Job description

Bicester Village is seeking a Guest Relations Ambassador to deliver luxury hospitality across The Apartment and Western Terrace. You will craft tailored guest itineraries, support high-profile visits, and act as a brand ambassador delivering premium service to domestic and international guests.

Ideal candidates have experience in luxury hospitality, concierge or premium retail, strong interpersonal skills, and English fluency.