Front office manager

Hosco; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Hosco's Hotel California in London seeks a Front Office Manager to lead our front‑of‑house operations, delivering unparalleled luxury service. You will oversee reception, concierge, and guest relations, mentor a high‑performing team, and ensure flawless guest journeys from reservation to departure in a storied five‑star environment.

Responsibilities include managing budgets, optimizing revenue, handling VIP requests with discretion, and collaborating with other departments to sustain our

Qualifications

• Experience leading front‑of‑house teams in luxury hospitality.
• Proven ability to deliver exceptional guest experiences in five‑star settings.
• Strong leadership and people management skills.

Responsibilities

• Oversee reception, concierge and guest relations operations.
• Lead, inspire and develop front office team for premium service.
• Manage budgets, revenue optimization and operational efficiency.
• Handle VIP arrangements and discretionary guest requests.
• Collaborate with other departments to create cohesive guest experiences.

Job description

Front Office Manager - Hotel California Hotel California, a prestigious five-star hotel located in the heart of London, is seeking an exceptional Front Office Manager to lead our front‑of‑house operations. This role sits at the very heart of our guest experience, embodying our commitment to unparalleled luxury and sophisticated service. Role Overview: As Front Office Manager at Hotel California, you will orchestrate the seamless functioning of our reception, concierge, and guest relations departments. You will be the guardian of our legendary first impressions, ensuring every guest interaction reflects our rich heritage of elegance and meticulous attention to detail. Lead, inspire, and develop a team of front office professionals, fostering a culture of excellence and exceptional hospitality Oversee the complete guest journey from reservation to departure, ensuring all touchpoints exceed expectations Maintain impeccable standards of service delivery in line with our prestigious reputation Manage departmental budgets, revenue optimisation strategies, and operational efficiencies Handle VIP arrangements and special requests with discretion and sophistication Resolve guest concerns promptly and gracefully, turning challenges into opportunities to demonstrate our commitment to service Collaborate with other department heads to create cohesive, memorable guest experiences Implement and monitor standard operating procedures to maintain consistency and quality Analyze performance metrics and guest feedback to continuously refine and elevate service standards The ideal candidate will possess an innate understanding of luxury hospitality, exceptional leadership abilities, and the presence to represent our storied establishment with dignity and warmth. You will embody our tradition of excellence while bringing fresh insights to enhance our legendary service.

Experience: Required
Employment: Full-time

About Hosco: Hosco empowers the hospitality industry by connecting, inspiring, and providing opportunities to professionals around the world.