Luxury Front Office Manager – Guest Experience Leader

Four Seasons Hotels and Resorts; Greater London; On-site; GBP 46,000 - 56,000; Full time

Benefits offered by this job

£51,000 salary package

40-hour week

Career development paths

Hotel discounts

Free staff meals

Life insurance

Training & onboarding

Job summary

Four Seasons Hotel London at Park Lane is seeking a Hotel Assistant Manager to join our Front Office leadership team. You will oversee day-to-day hotel operations, ensuring seamless, personalised guest experiences and maintaining the highest standards of service across departments.

You will lead a team, manage arrivals and departures, and participate in the Duty Manager programme while driving safety, quality, and guest satisfaction throughout your shift.

Qualifications

• Previous experience in a supervisory or management Front Office role within a luxury hotel environment.
• Excellent leadership and team development skills.
• Strong communication skills with fluent spoken and written English.
• Ability to make decisions confidently in a fast paced environment.

Responsibilities

• Lead and oversee Front Office operations, including Reception, Guest Services, Concierge, and Communications.
• Ensure seamless, personalised arrival and departure experiences for guests.
• Act as primary contact for guest concerns, service recovery, and escalations while maintaining service standards.
• Coach team members and drive engagement and performance across departments.
• Support the Duty Manager coverage and represent hotel leadership when required.

Skills

Front Office leadership

Guest service

Team development

English fluency

Operational knowledge

Opera PMS

Tools

Opera PMS

Job description

Four Seasons Hotel London at Park Lane is seeking a Hotel Assistant Manager to join our Front Office leadership team. You will oversee day-to-day hotel operations, ensuring seamless, personalised guest experiences and maintaining the highest standards of service across departments.

You will lead a team, manage arrivals and departures, and participate in the Duty Manager programme while driving safety, quality, and guest satisfaction throughout your shift.