Hotel Assistant Manager

Four Seasons Hotels and Resorts; Greater London; On-site; GBP 46,000 - 56,000; Full time

Benefits offered by this job

£51,000 salary package

40-hour week

Career development paths

Hotel discounts

Free staff meals

Life insurance

Training & onboarding

Job summary

Four Seasons Hotel London at Park Lane is seeking a Hotel Assistant Manager to join our Front Office leadership team. You will oversee day-to-day hotel operations, ensuring seamless, personalised guest experiences and maintaining the highest standards of service across departments.

You will lead a team, manage arrivals and departures, and participate in the Duty Manager programme while driving safety, quality, and guest satisfaction throughout your shift.

Qualifications

• Previous experience in a supervisory or management Front Office role within a luxury hotel environment.
• Excellent leadership and team development skills.
• Strong communication skills with fluent spoken and written English.
• Ability to make decisions confidently in a fast paced environment.

Responsibilities

• Lead and oversee Front Office operations, including Reception, Guest Services, Concierge, and Communications.
• Ensure seamless, personalised arrival and departure experiences for guests.
• Act as primary contact for guest concerns, service recovery, and escalations while maintaining service standards.
• Coach team members and drive engagement and performance across departments.
• Support the Duty Manager coverage and represent hotel leadership when required.

Skills

Front Office leadership

Guest service

Team development

English fluency

Operational knowledge

Opera PMS

Tools

Opera PMS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.

Hotel Assistant Manager

Four Seasons Hotel London at Park Lane

At Four Seasons, exceptional guest experiences are built through genuine care, attention to detail, and world class service. As a Hotel Assistant Manager, you will play a key role in ensuring our guests receive seamless, personalised experiences while supporting the smooth operation of the hotel.

Four Seasons Hotel London at Park Lane is seeking a Hotel Assistant Manager to join our Front Office leadership team. This is an exciting opportunity for a hospitality professional who thrives in a guest facing leadership role and enjoys taking ownership of hotel operations.

The role

As Hotel Assistant Manager, you will support and lead the day to day operation of the hotel, ensuring exceptional guest experiences and smooth operational delivery across all departments.

Acting as one of the senior leaders on property, you will oversee guest arrivals and departures, support operational teams, manage service recovery situations, and drive service excellence throughout the guest journey. You will also participate in the hotel’s Duty Manager programme and play a key role in maintaining a safe, secure, and welcoming environment.

What you will do

• Lead and support Front Office operations, including Reception, Guest Services, Concierge, and Communications
• Ensure a seamless and personalised arrival and departure experience for all guests
• Act as the primary point of contact for guest concerns, service recovery, and operational escalations
• Support and coach team members, driving engagement and performance
• Monitor daily operations to ensure exceptional service standards are consistently achieved
• Maintain strong communication across all hotel departments to ensure operational excellence
• Work closely with Housekeeping, Engineering, Security, Food and Beverage, and other departments to support guest satisfaction
• Support Duty Manager coverage and represent hotel leadership when required
• Maintain health, safety, security, and emergency procedures throughout the hotel
• Assist with special projects, VIP arrivals, and operational initiatives as required

What we are looking for

• Previous experience in a supervisory or management Front Office role within a luxury hotel environment
• Strong Front Office knowledge with an understanding of wider hotel operations
• Excellent leadership and team development skills
• Exceptional guest service and problem solving abilities
• Strong communication skills with fluent spoken and written English
• Ability to make decisions confidently and effectively in a fast paced environment
• Professional presentation and a genuine passion for hospitality
• Experience with Opera PMS
• Flexibility to work a variety of shifts, including occasional overnight coverage
• Right to Work in the UK

What to expect

• Full time position based on a 40 hour working week
• Primarily daytime shifts across a rotating schedule
• Flexibility required across mornings, evenings, weekends, public holidays, and occasional overnight coverage

What we offer

At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.

• £51,000 annual package inclusive of base salary and service charge
• Structured 40 hour working week
• Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Company Sick Pay, increasing with service
• Life insurance while on duty
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
• Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
• Bupa Dental Cover or Bupa Cash Plan
• Enhanced maternity and paternity pay
• Uniform with complimentary professional dry cleaning from day one
• Season Ticket Loan and Cycle to Work scheme available
• Access to Stream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable, and sporting activities

Help lead the guest experience at Four Seasons

If you are a confident hospitality leader who enjoys developing people, supporting hotel operations, and delivering exceptional guest experiences, we would love to hear from you.

We look forward to receiving your application.