Guest Communications Specialist – Luxury Hotel Brand

Four Seasons Hotels and Resorts; Greater London; Presencial; GBP 32.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary including service charge

Structured 40-hour work week

Training and career development

Discounts across Four Seasons

Holiday entitlement up to 33 days

Life insurance while on duty

Complimentary nights worldwide

Staff meals on duty

Wellbeing support

Descripción de la vacante

Four Seasons Hotels London & Hampshire is seeking a Communications Agent to join the Communications team, based at Four Seasons Hotel London at Park Lane. You will be a first point of contact for guests across three properties, handling calls, messages, and enquiries with warmth and professionalism.

The role involves supporting multiple properties, coordinating with Front Office and other departments to ensure seamless guest service.

Formación

• Experience in Communications, Front Office or Guest Services preferred.
• Experience handling a high volume of calls in luxury hospitality advantageous.
• Excellent spoken and written English.
• Strong organisational skills and attention to detail.
• Ability to remain calm in a fast-paced environment.
• Opera PMS/HotSOS or similar systems experience beneficial.
• Right to Work in the UK is required.

Responsabilidades

• Answer all incoming calls and enquiries professionally and efficiently.
• Direct calls and requests accurately to the appropriate department or property.
• Handle guest interactions with warmth, professionalism, and confidence.
• Support guests with enquiries relating to hotel services, facilities, directions, and local information.
• Manage wake up calls, guest messages, emails, and service requests.
• Ensure all requests are accurately logged and communicated to the appropriate teams.
• Monitor and update internal systems to ensure effective guest request follow up.
• Support guests with basic telephone, internet, and in-room technology assistance.
• Work closely with operational departments across all three properties to ensure guest requests are completed promptly.
• Uphold Four Seasons communications and telephone service standards at all times.

Conocimientos

English proficiency

Telephone etiquette

Organisational skills

Team collaboration

Hospitality experience

Right to Work in the UK

Herramientas

Opera PMS

HotSOS

Descripción del empleo

Four Seasons Hotels London & Hampshire is seeking a Communications Agent to join the Communications team, based at Four Seasons Hotel London at Park Lane. You will be a first point of contact for guests across three properties, handling calls, messages, and enquiries with warmth and professionalism.

The role involves supporting multiple properties, coordinating with Front Office and other departments to ensure seamless guest service.