Luxury Hotel Operations Lead – Guest Experience
The Guardsman Hotel
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Benefits offered by this job
Job summary
The Guardsman Hotel in London is seeking an experienced Operations Manager to lead our Truly Talented team. You will drive hotel operations, oversee front office, food & beverage interfaces, and revenue-generation strategies while upholding brand standards and guest satisfaction.
Ideal candidates have a proven track record in hotel management, strong leadership, and a passion for delivering exceptional guest experiences.
Qualifications
- Proven experience in Operations Manager or Front Office Manager role
- Strong leadership and guest-service orientation
- Ability to maximize occupancy and upsell services
- Excellent communication and training abilities
- Knowledge of food hygiene and health & safety standards
- Eligible to work in the UK
Responsibilities
- Lead hotel operations and front office teams
- Drive revenue and ensure brand standards from check-in to check-out
- Collaborate with franchise and management teams
- Maintain high guest satisfaction and service quality
Skills
Job description
The Guardsman Hotel in London is seeking an experienced Operations Manager to lead our Truly Talented team. You will drive hotel operations, oversee front office, food & beverage interfaces, and revenue-generation strategies while upholding brand standards and guest satisfaction.
Ideal candidates have a proven track record in hotel management, strong leadership, and a passion for delivering exceptional guest experiences.
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