Front office manager

Hosco; East Ham; On-site; GBP 60,000 - 90,000; Full time

Job summary

Hotel California in London seeks an exceptional Front Office Manager to lead our front-of-house operations, ensuring guests receive the legendary level of service.

You will manage reception, concierge, and guest relations, develop a high-performing team, and oversee budgets while driving revenue and service excellence.

The ideal candidate embodies luxury hospitality, strong leadership, and the presence to represent our storied establishment with warmth and discretion.

Qualifications

• Experience leading luxury front-office teams in a five-star hotel.
• Proven ability to manage budgets, optimize revenue, and uphold service standards.

Responsibilities

• Lead front office reception, concierge, and guest relations teams.
• Oversee guest journey from reservation to departure and ensure touchpoints exceed expectations.
• Manage budgets, revenue optimization, and operational efficiency.
• Handle VIP arrangements with discretion and sophistication.
• Resolve guest concerns promptly and gracefully.
• Collaborate with other departments to create cohesive experiences.
• Implement SOPs to maintain consistency and quality.
• Analyze guest feedback and performance metrics to elevate service.

Skills

Leadership

Luxury hospitality

Guest relations

Budget management

Front office

VIP service

Team development

Service excellence

Job description

Front Office Manager - Hotel California Hotel California, a prestigious five-star hotel located in the heart of London, is seeking an exceptional Front Office Manager to lead our front-of-house operations. This role sits at the very heart of our guest experience, embodying our commitment to unparalleled luxury and sophisticated service. Role Overview: As Front Office Manager at Hotel California, you will orchestrate the seamless functioning of our reception, concierge, and guest relations departments. You will be the guardian of our legendary first impressions, ensuring every guest interaction reflects our rich heritage of elegance and meticulous attention to detail. Lead, inspire, and develop a team of front office professionals, fostering a culture of excellence and exceptional hospitality Oversee the complete guest journey from reservation to departure, ensuring all touchpoints exceed expectations Maintain impeccable standards of service delivery in line with our prestigious reputation Manage departmental budgets, revenue optimization strategies, and operational efficiencies Handle VIP arrangements and special requests with discretion and sophistication Resolve guest concerns promptly and gracefully, turning challenges into opportunities to demonstrate our commitment to service Collaborate with other department heads to create cohesive, memorable guest experiences Implement and monitor standard operating procedures to maintain consistency and quality Analyze performance metrics and guest feedback to continuously refine and elevate service standards The ideal candidate will possess an innate understanding of luxury hospitality, exceptional leadership abilities, and the presence to represent our storied establishment with dignity and warmth. You will embody our tradition of excellence while bringing fresh insights to enhance our legendary service.Experience: Required
Employment: Full-time

About Hosco:
Hosco empowers the hospitality industry by connecting, inspiring, and providing opportunities to professionals around the world.