Luxury Front Office Guest Experience Ambassador

The Doyle Collection Ltd.; Greater London; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Service charge on top of base salary

Holiday allowance up to 25 days

Free meals on duty

50% dining discount with The Doyle

Discounted hotel rates

Personal development training

Cycle to work scheme

Employee discounts

Life Insurance and Company Pension

Uniform and dry cleaning

Volunteering day

Employee Assistance Programme

Incentives and rewards

Staff parties and team events

Refer a Friend bonus

Job summary

The Marylebone Hotel, part of The Doyle Collection, is seeking a Guest Experience Executive for our Front Office team in London. You will focus on delivering exceptional guest experiences, building meaningful connections, and providing thoughtful service that leaves a lasting impression.

As the face of the hotel, you will anticipate guest needs, ensure stays reflect our commitment to excellence, and collaborate with departments to ensure seamless service delivery.

Qualifications

• Previous experience in luxury hospitality, guest relations, front office, or customer service.
• Strong communication and interpersonal skills.
• A positive, proactive, and solutions-focused approach.
• Excellent attention to detail and organisational skills.
• Ability to remain calm and professional in a fast-paced environment.
• A natural ability to make people feel welcome and valued.

Responsibilities

• Deliver a warm and personalised welcome to all guests.
• Build genuine relationships with guests and create memorable experiences throughout their stay.
• Handle guest enquiries, requests, and feedback efficiently and professionally.
• Proactively identify opportunities to exceed guest expectations and create special moments.
• Support guest arrivals, departures, VIP stays, and special occasions.
• Collaborate closely with departments across the hotel to ensure seamless service delivery.
• Resolve guest concerns with confidence, empathy, and professionalism.
• Maintain excellent knowledge of hotel facilities, local attractions, and experiences.

Skills

Luxury hospitality

Guest relations

Front office

Communication

Attention to detail

Job description

The Marylebone Hotel, part of The Doyle Collection, is seeking a Guest Experience Executive for our Front Office team in London. You will focus on delivering exceptional guest experiences, building meaningful connections, and providing thoughtful service that leaves a lasting impression.

As the face of the hotel, you will anticipate guest needs, ensure stays reflect our commitment to excellence, and collaborate with departments to ensure seamless service delivery.