Night Receptionist

The Doyle Collection Ltd.; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Service charge on top of base salary

25 days holiday increasing with length

Free meals on duty

Employee discounts

Training and development

Cycle to work scheme

Life Insurance and Pension

Uniform and dry cleaning

Job summary

The Marylebone in London is seeking a Night Receptionist to warmly welcome guests during the night and manage overnight front desk operations. You will deliver a high level of service while maintaining safety and professionalism throughout overnight shifts.

Responsibilities include handling check-ins/outs, assisting guests with requests, and coordinating with other departments to ensure a seamless overnight experience. Previous hospitality experience is preferred.

Qualifications

• Previous experience in Front Office, Reception, or customer service within hospitality is preferred.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organisational abilities.

Responsibilities

• Provide a warm and professional welcome to guests arriving during the night.
• Manage guest check-ins and check-outs efficiently and accurately.
• Handle guest enquiries, requests, and concerns with confidence and empathy.
• Ensure the security and safety of guests, visitors, and colleagues during overnight hours.
• Complete night audit procedures and maintain accurate guest accounts and records.
• Support with reservations, room allocations, billing, and administrative tasks.
• Work closely with other departments to ensure a seamless guest experience.
• Anticipate guests' needs and create memorable moments whenever possible.
• Maintain excellent knowledge of hotel services, facilities, and local recommendations.

Skills

Front Office experience

Guest service

Communication

Attention to detail

Organisation

Night shift

Job description

At The Marylebone Hotel, we believe that exceptional hospitality never sleeps. We are looking for a professional, reliable, and personable Night Receptionist to join our Front Office team and be the welcoming face of the hotel throughout the night.

As Night Receptionist, you will be responsible for ensuring a seamless guest experience during overnight hours, delivering warm and personalised service while maintaining the highest standards of professionalism, safety, and guest care.

Key Responsibilities

• Provide a warm and professional welcome to guests arriving during the night.
• Manage guest check-ins and check-outs efficiently and accurately.
• Handle guest enquiries, requests, and concerns with confidence and empathy.
• Ensure the security and safety of guests, visitors, and colleagues during overnight hours.
• Complete night audit procedures and maintain accurate guest accounts and records.
• Support with reservations, room allocations, billing, and administrative tasks.
• Work closely with other departments to ensure a seamless guest experience.
• Anticipate guests' needs and create memorable moments whenever possible.
• Maintain excellent knowledge of hotel services, facilities, and local recommendations.

Skills

• Previous experience in Front Office, Reception, or customer service within hospitality is preferred.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organisational abilities.
• Ability to remain calm, professional, and solutions-focused.
• Comfortable working independently and taking ownership of the overnight operation.
• Flexible approach to working night shifts.

The Perks of working for The Marylebone:

• Service charge on top of your base salary
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.

The Doyle Collection

The Doyle Collection is a carefully curated collection of seven Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC and Cork. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.