Receptionist

The Doyle Collection Ltd.; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous service charge

Holiday allowance up to 25 days with (

Free meals on duty

50% staff dining discount at Doyle集合

Job summary

The Marylebone, part of The Doyle Collection, is seeking a Receptionist to deliver warm, personalised service and ensure guests feel valued from arrival. You will be at the heart of the guest journey, handling check-ins/outs, and coordinating with departments to create memorable experiences in a fast-paced setting.

This role requires a passion for hospitality, superb communication, and the ability to maintain high standards across all guest interactions, including weekends and holidays.

Qualifications

• Previous experience in a Front Office, Reception, or customer-facing role.
• A passion for hospitality and delivering exceptional service.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• A positive, proactive, and solutions-focused approach.
• Confidence working in a busy environment while maintaining high standards.
• Flexibility to work a variety of shifts, including weekends and holidays.

Responsibilities

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Manage check-ins and check-outs efficiently while delivering a personalised experience.
• Respond to guest enquiries and requests promptly and professionally.
• Maintain accurate guest records and reservations.
• Handle payments, billing, and cashiering duties in line with hotel procedures.
• Work closely with Guest Experience, Housekeeping, Reservations, and other departments to ensure a seamless stay.
• Resolve guest concerns confidently and effectively, ensuring the best possible outcome.
• Promote hotel facilities and local experiences to enhance each guest's stay.

Skills

Front Office experience

Reception experience

Customer-facing role

Communication skills

Attention to detail

Flexible shifts

Customer service

Job description

Contract: Permanent
Salary: Excellent salary & benefits

At The Marylebone, we believe that first impressions matter. As a Receptionist, you will be at the heart of the guest journey, providing a warm welcome, delivering personalised service, and ensuring every guest feels valued from the moment they arrive.

This is an exciting opportunity for someone who enjoys connecting with people, thrives in a fast-paced environment, and is passionate about creating memorable experiences through genuine hospitality.

Key Responsibilities

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Manage check-ins and check-outs efficiently while delivering a personalised experience.
• Respond to guest enquiries and requests promptly and professionally.
• Maintain accurate guest records and reservations.
• Handle payments, billing, and cashiering duties in line with hotel procedures.
• Work closely with Guest Experience, Housekeeping, Reservations, and other departments to ensure a seamless stay.
• Resolve guest concerns confidently and effectively, ensuring the best possible outcome.
• Promote hotel facilities and local experiences to enhance each guest's stay.

Skills

• Previous experience in a Front Office, Reception, or customer-facing role.
• A passion for hospitality and delivering exceptional service.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• A positive, proactive, and solutions-focused approach.
• Confidence working in a busy environment while maintaining high standards.
• Flexibility to work a variety of shifts, including weekends and holidays.

The Perks of working for The Marylebone Hotel:

• Generous Service Charge
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.

The Doyle Collection

The Doyle Collection is a carefully curated collection of seven Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC and Cork. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.