Luxury Front Office Assistant Manager | Guest Experience

Corinthia London; Greater London; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

29 days holidays

Dry cleaning of uniform

Meals on duty

Pension plan

Season ticket loan

Health & wellbeing program

Job summary

Corinthia London is seeking an Assistant Front Office Manager who will maintain the Duty Manager log daily and report to the Front of House Manager, Guest Relations Manager and Director of Rooms. This role provides 24-hour guest assistance to ensure seamless, high-quality service.

The ideal candidate has 5* hotel experience, a passion for luxury hospitality, and superb English communication, with a warm, professional demeanor and strong presentation.

Qualifications

• Previous experience as a Reception Supervisor or Assistant Front Office Manager in a 5* hotel.
• Strong desire to learn and develop a career within luxury hospitality.
• Flexibility to work varied hours.
• Good level of written and spoken English.
• Exceptional customer care skills.
• Empathy for guests and colleagues.
• Ability to work under pressure.
• Pride and attention to detail in your work.
• The finest personal presentation.
• Distinctive, professional and warm personality.
• Confidence & professionalism when interacting with high profile guests.

Responsibilities

• Record all activities in the Duty Manager log on a daily basis.
• Report information to the Front of House Manager, Guest Relations Manager and Director of Rooms.
• Provide 24 hour assistance and service to all hotel guests to ensure seamless experiences.

Skills

Reception supervision

Front office management

Customer care

Written English

Under pressure

Professional presentation

High-profile guests

Job description

Corinthia London is seeking an Assistant Front Office Manager who will maintain the Duty Manager log daily and report to the Front of House Manager, Guest Relations Manager and Director of Rooms. This role provides 24-hour guest assistance to ensure seamless, high-quality service.

The ideal candidate has 5* hotel experience, a passion for luxury hospitality, and superb English communication, with a warm, professional demeanor and strong presentation.