Luxury Front Desk Receptionist – Mayfair, London

IHG Hotels & Resorts; Greater London; Remote; GBP 16,000 - 23,000; Full time

Benefits offered by this job

28 days holiday

Overtime and benefits

IHG perks

Free meals on duty

Life insurance

Hotel discounts worldwide

Refer a Friend program

Job summary

InterContinental London Park Lane in Mayfair is seeking a Receptionist to warmly welcome guests from arrival to departure in a Forbes 5-Star luxury setting. Previous luxury hotel experience and familiarity with guest complaints are valued; Opera PMS experience is a bonus.

An immediate start is available with a competitive salary and extensive benefits. IHG perks include meals on duty, substantial holiday entitlement, discounts worldwide, and opportunities for personal growth within a global

Qualifications

• Experience in a luxury Forbes 5-Star hotel is preferred.
• Experience handling guest complaints is valued.
• Opera PMS experience is a huge advantage.

Responsibilities

• Greet guests at reception in a professional and friendly manner.
• Assist guests with arrivals and departures, ensuring a smooth check-in/check-out.
• Deliver a warm, genuine guest experience and address requests with professionalism.
• Handle guest complaints promptly and professionally to maintain service quality.

Skills

Luxury hotel experience

Guest service

Excellent communication

Tools

Opera PMS

Job description

InterContinental London Park Lane in Mayfair is seeking a Receptionist to warmly welcome guests from arrival to departure in a Forbes 5-Star luxury setting. Previous luxury hotel experience and familiarity with guest complaints are valued; Opera PMS experience is a bonus.

An immediate start is available with a competitive salary and extensive benefits. IHG perks include meals on duty, substantial holiday entitlement, discounts worldwide, and opportunities for personal growth within a global