Hotel Receptionist

IHG Hotels & Resorts; Greater London; Remote; GBP 16,000 - 23,000; Full time

Benefits offered by this job

28 days holiday

Overtime and benefits

IHG perks

Free meals on duty

Life insurance

Hotel discounts worldwide

Refer a Friend program

Job summary

InterContinental London Park Lane in Mayfair is seeking a Receptionist to warmly welcome guests from arrival to departure in a Forbes 5-Star luxury setting. Previous luxury hotel experience and familiarity with guest complaints are valued; Opera PMS experience is a bonus.

An immediate start is available with a competitive salary and extensive benefits. IHG perks include meals on duty, substantial holiday entitlement, discounts worldwide, and opportunities for personal growth within a global

Qualifications

• Experience in a luxury Forbes 5-Star hotel is preferred.
• Experience handling guest complaints is valued.
• Opera PMS experience is a huge advantage.

Responsibilities

• Greet guests at reception in a professional and friendly manner.
• Assist guests with arrivals and departures, ensuring a smooth check-in/check-out.
• Deliver a warm, genuine guest experience and address requests with professionalism.
• Handle guest complaints promptly and professionally to maintain service quality.

Skills

Luxury hotel experience

Guest service

Excellent communication

Tools

Opera PMS

Job description

At InterContinental London Park Lane, we have fantastic opportunity to join the team as a Receptionistat our luxury hotel in Mayfair with an immediate start date

Welcome to InterContinental London Park Lane

Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

Being one of the first points of contact with our guests, our reception team members will welcome guests in a professional yet friendly manner providing a warm and genuine experience for the guest’s arrival and departure. The ideal candidate will be guest focused and have previous experience in a luxury, Forbes 5-Star Hotel and have experience handling complaints. Experience using Opera PMS is a huge advantage.

We are committed to offer and provide our Receptionistswith a competitive salary and a large range of benefits:

• £14.27 per hour (£29,681.60 per annum)plus paid overtime and great IHG perks!
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days(Prorated)
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Free meals on duty
• We provide every employee company sick pay and life insurance.
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!
• Most importantly, we’ll help you grow and develop you as an individual and inspire incredible.

At InterContinental London Park Lane, our ambition is to define our unique culture.

• The kind of culture that inspires you to be all you can be.
• An invitation to tap into your unique personality to deliver and achieve incredible things.
• An expectation to play your part in empowering and inspiring others.
• An opportunity to learn, grow and push what’s possible.
• The promise of a personal and professional journey
• A place where everyone can belong and feel part of something bigger.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days.

You must meet the legal requirements to work in the UK.

IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.