Luxury Front Desk Receptionist for Guest Experience

Hand Picked Hotels; Bath; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly rate

Service charge

28 days holiday including bank hols

Uniform and meals on shift

Onsite parking

Wellbeing support

Company pension

Employee discount

Job summary

Hand Picked Hotels’ Bailbrook House Hotel in Bath is seeking a friendly, professional Receptionist to join our Front Office team. You’ll welcome guests, handle check-ins/outs, and help create memorable stays with a personal, polished approach.

We offer a competitive hourly rate of £13.50, plus service charge and a comprehensive benefits package. This is a full-time, permanent role working five days out of seven with weekend shifts.

Qualifications

• Previous experience in Front office as a Receptionist or similar role in a luxury four or five star hotel.
• Proficient computer skills, able to confidently navigate hotel reservation systems and Microsoft Office.
• Experience with Opera is highly desirable.

Responsibilities

• Greet guests on arrival and assist with check-in/check-out in a professional, friendly manner.
• Answer guest inquiries, provide information about local area and hotel services, and respond to requests promptly.
• Collaborate with the Front Office team to ensure smooth, consistent, and memorable guest experiences.
• Maintain a polished, welcoming appearance and uphold brand standards throughout shifts.

Skills

Front office experience

Guest service mindset

Multitasking

Tools

Microsoft Office

Opera PMS

Job description

Hand Picked Hotels’ Bailbrook House Hotel in Bath is seeking a friendly, professional Receptionist to join our Front Office team. You’ll welcome guests, handle check-ins/outs, and help create memorable stays with a personal, polished approach.

We offer a competitive hourly rate of £13.50, plus service charge and a comprehensive benefits package. This is a full-time, permanent role working five days out of seven with weekend shifts.