Guest Experience Associate - Luxury Hotel Front Desk

Hand Picked Hotels; Bath; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Share of service charge

28 days holiday including bank

Uniform provided

Free onsite parking

Wellbeing support

Job summary

Hand Picked Hotels is seeking a knowledgeable and enthusiastic Receptionist for Bailbrook House Hotel in Bath. The role offers a starting hourly salary with service charge and excellent colleague benefits in a full-time, permanent position.

You will join a team that values support, creativity, and pride in service, with opportunities for development and career growth. As a receptionist, you will craft personalised experiences for guests, ensuring they feel welcome and valued from the moment they

Qualifications

• Previous experience in Front Office as a Receptionist or similar role in a luxury 4- or 5-star hotel.
• Proficient with hotel reservation systems and Microsoft Office; Opera is highly desirable.

Responsibilities

• Create unforgettable moments and make guests feel genuinely cared for from arrival.
• Craft personalised experiences that make guests feel at home and valued.
• Collaborate with Front Office to deliver a consistent, standout service.
• This is a full-time role 5 days out of 7, 40 hours per week, with weekend rota.

Skills

Customer service orientation

Hospitality knowledge

Front office experience

Proactive attitude

Tools

Opera

Job description

Hand Picked Hotels is seeking a knowledgeable and enthusiastic Receptionist for Bailbrook House Hotel in Bath. The role offers a starting hourly salary with service charge and excellent colleague benefits in a full-time, permanent position.

You will join a team that values support, creativity, and pride in service, with opportunities for development and career growth. As a receptionist, you will craft personalised experiences for guests, ensuring they feel welcome and valued from the moment they