Luxury Front Desk Host – Welcoming, Discreet & Polished

Soho House & Co.; Greater London; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Team meal on shift

Soho Friends membership

50% team discount on food & drink

Staff room rates

Health cash plan

Dental plan

Birthday day off after 1 year

Staff discount on Cowshed & Soho Home

Charity days with Soho Impact

Counselling sessions

Cookhouse & House Tonic programmes

Continuous training

Team events

Job summary

Soho House & Co. in London is seeking a Receptionist to deliver seamless front-of-house service and support club operations. You will be the first contact for members and guests, setting a tone of discretion, efficiency and elegance as you welcome everyone by name when possible.

The role requires 2–3 years in a front desk capacity within luxury settings, strong leadership, and superb communication. You will handle reservations, inquiries, and guest needs with a guest-first mindset.

Qualifications

• 2–3 years’ experience in a front desk role.
• Experience in luxury hospitality or private members clubs.
• Strong leadership and team coordination skills.
• Excellent verbal and written communication.
• Proficient in reservation systems (e.g., Opera, Open Table, or equivalent).
• Calm under pressure with a guest-first mindset.

Responsibilities

• Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
• Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
• Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
• Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
• Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
• Assist guests by checking/ retrieving their coats and/or items they left.
• Build relationships with members and guests and communicate and red flags and positive feedback to management.
• Influence a fun and positive atmosphere by being approachable and professional.
• Assist management with new hires by training Soho Standards and steps of service expected daily.
• Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently

Skills

Front desk

Luxury hospitality

Team coordination

Communication

Reservation systems

Job description

Soho House & Co. in London is seeking a Receptionist to deliver seamless front-of-house service and support club operations. You will be the first contact for members and guests, setting a tone of discretion, efficiency and elegance as you welcome everyone by name when possible.

The role requires 2–3 years in a front desk capacity within luxury settings, strong leadership, and superb communication. You will handle reservations, inquiries, and guest needs with a guest-first mindset.